Night Front Desk & Guest Services Auditor

Arena Racing Company; Wolverhampton; Presencial; GBP 19 000 - 23 000; Tempo integral

Resumo da oferta

Arena Racing Company in Wolverhampton is seeking a hotel front office professional for night shifts. You will greet guests warmly, manage overnight check-ins/outs, and handle enquiries with professionalism.

The role requires calm communication, reliability, and the ability to work independently overnight. Experience with hotel systems is a plus, and you will contribute to nightly audits and logkeeping while upholding ARC's inclusive workplace values.

Qualificações

• Night front desk experience preferred.
• Excellent communication and customer service.
• Ability to work independently overnight and as part of a team.
• Familiarity with hotel systems; Opera is a plus.

Responsabilidades

• Providing a warm, professional welcome to guests during the night shift
• Managing overnight check-ins, check-outs, and guest enquiries
• Supporting night audit procedures and completing admin tasks accurately
• Handling guest feedback or concerns and ensuring follow-up is completed
• Conducting regular safety and floor checks
• Keeping the handover log and daily records up to date
• Following all current procedures and new company updates

Conhecimentos

Night shift customer service

Excellent communication

Team player

Night front desk experience

Ferramentas

Opera

Descrição da oferta de emprego

Arena Racing Company in Wolverhampton is seeking a hotel front office professional for night shifts. You will greet guests warmly, manage overnight check-ins/outs, and handle enquiries with professionalism.

The role requires calm communication, reliability, and the ability to work independently overnight. Experience with hotel systems is a plus, and you will contribute to nightly audits and logkeeping while upholding ARC's inclusive workplace values.