Night Front Desk & Guest Services Specialist

Wolverhampton Racecourse and Conference Centre; Wolverhampton; Presencial; GBP 18.000 - 24.000; Jornada completa

Descripción de la vacante

Wolverhampton Racecourse and Conference Centre is seeking a Night Front Office Associate to welcome guests and manage overnight operations. You will handle check-ins/outs, guest inquiries, and support night audit while ensuring accurate admin tasks.

We value calm, professional communication, reliability, and teamwork, with commitment to inclusivity as part of ARC's equal opportunities approach.

Formación

• Experience in hotel front office, with night shifts preferred.
• Familiarity with hotel systems; Opera experience is a plus.
• Strong communication: calm, professional, approachable.
• Dependable and able to work independently overnight.
• Team player who supports colleagues and takes pride in work.

Responsabilidades

• Provide warm, professional welcome to guests during the night shift.
• Manage overnight check-ins and check-outs, and guest inquiries.
• Support night audit procedures and complete admin tasks accurately.
• Handle guest feedback and ensure follow-up actions are taken.
• Conduct regular safety and floor checks.
• Maintain updated handover logs and daily records.
• Follow current procedures and company updates.

Conocimientos

Hotel front desk experience

Opera knowledge

Communication skills

Reliability

Team player

Herramientas

Opera PMS

Descripción del empleo

Wolverhampton Racecourse and Conference Centre is seeking a Night Front Office Associate to welcome guests and manage overnight operations. You will handle check-ins/outs, guest inquiries, and support night audit while ensuring accurate admin tasks.

We value calm, professional communication, reliability, and teamwork, with commitment to inclusivity as part of ARC's equal opportunities approach.