Night Duty Manager - Lead Nights, Free Gym Membership

Serco Limited; Telford; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free gym membership for you and family

Free safeguarding training and DBS

Free swimming lessons for one child (½

21 days’ holiday + bank holidays

6% employer matched pension

Training and development opportunities

Employee Assistance Programme

Discounts across ~1,000 retailers

Job summary

Serco Limited is recruiting a Night Duty Manager for Lilleshall Leisure Trust at Lilleshall National Sports Centre near Newport, Shropshire. The role leads operations during night shifts, ensuring safety, security and a welcoming environment for visitors.

You will oversee overnight duties, coordinate the team, and ensure high standards of service across the centre, contributing to healthy, active community outcomes.

Qualifications

• Experience in facility management, ideally in a supervisory role and knowledge of Health and Safety at Work.
• Previous experience in facility cleaning.
• Experience in leisure, hospitality, or similar operational environments.
• Strong communication and customer care, able to stay composed under pressure.
• Good IT skills and problem-solving ability.
• First Aid at Work certificate or willingness to obtain one.

Responsibilities

• Oversee the facility during day and night hours, ensuring safety and service quality.
• Lead and support the operations team to deliver high-quality service.
• Open/close the facility and conduct security and safety checks.
• Respond to incidents and emergencies with calm, decisive action.
• Provide training and information to staff on safe working practices.
• Monitor performance and maintain service standards.

Skills

Facility management

Supervisory

Health and Safety

Customer care

IT skills

First Aid at Work

Job description

Serco Limited is recruiting a Night Duty Manager for Lilleshall Leisure Trust at Lilleshall National Sports Centre near Newport, Shropshire. The role leads operations during night shifts, ensuring safety, security and a welcoming environment for visitors.

You will oversee overnight duties, coordinate the team, and ensure high standards of service across the centre, contributing to healthy, active community outcomes.