Night Duty Manager

Serco Limited; Telford; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free gym membership for you and family

Free safeguarding training and DBS

Free swimming lessons for one child (½

21 days’ holiday + bank holidays

6% employer matched pension

Training and development opportunities

Employee Assistance Programme

Discounts across ~1,000 retailers

Job summary

Serco Limited is recruiting a Night Duty Manager for Lilleshall Leisure Trust at Lilleshall National Sports Centre near Newport, Shropshire. The role leads operations during night shifts, ensuring safety, security and a welcoming environment for visitors.

You will oversee overnight duties, coordinate the team, and ensure high standards of service across the centre, contributing to healthy, active community outcomes.

Qualifications

• Experience in facility management, ideally in a supervisory role and knowledge of Health and Safety at Work.
• Previous experience in facility cleaning.
• Experience in leisure, hospitality, or similar operational environments.
• Strong communication and customer care, able to stay composed under pressure.
• Good IT skills and problem-solving ability.
• First Aid at Work certificate or willingness to obtain one.

Responsibilities

• Oversee the facility during day and night hours, ensuring safety and service quality.
• Lead and support the operations team to deliver high-quality service.
• Open/close the facility and conduct security and safety checks.
• Respond to incidents and emergencies with calm, decisive action.
• Provide training and information to staff on safe working practices.
• Monitor performance and maintain service standards.

Skills

Facility management

Supervisory

Health and Safety

Customer care

IT skills

First Aid at Work

Job description

Night Duty Manager

Location:Lilleshall National Sports Centre, Near Newport, Shropshire, TF10 9AT Salary:Paying up to £13.57 per hour, plus excellent benefits Schedule:Full-time 39 hours per week working hours between 8pm–8am, Monday to Sunday

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf ofLilleshall Leisure Trust.

Lilleshall Leisure Trustencourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for aNight Duty Managerto join their team and help make a positive difference every day.

As a Night Duty Manager, you'll help create a safe, welcoming and well-managed environment where people can stay active, achieve their goals and enjoy their leisure time with confidence. By leading operations during both day and night shifts, you'll play an important role in supporting the local community and ensuring every visitor has a positive experience. Your work will have purpose, helping to create a positive impact on communities while contributing to a healthier future.

What you’ll do as a Night Duty Manager

• Oversee the facility during day and night operating hours, ensuring safety and customer satisfaction remain the priority.
• Complete the cleaning of the sports facilities over night working alone to ensure they are ready and presentable for users the following day
• Lead and support the operational team to deliver a high-quality service across the centre.
• Open and close the facility and carry out security, safety and site-wide checks in line with procedures.
• Respond to accidents, incidents and emergencies, taking appropriate action and maintaining a calm approach.
• Provide colleagues with information, instruction, induction and training to support safe and effective working practices.
• Monitor operational performance standards and take action where required to maintain service quality.

Does this sound like you?

• Experience in facility management, ideally within a supervisory role, with knowledge of Health and Safety at Work legislation.
• Previous experience in facility cleaning
• Experience working in a leisure, hospitality or similar operational environment.
• Strong communication and customer care skills, with the ability to remain composed during challenging situations.
• Good IT skills and the ability to solve problems quickly and effectively.
• A First Aid at Work certificate, or a willingness to obtain one.

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.