Night Duty Manager

Serco Limited; Shrewsbury; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

DBS checks

Job summary

Serco Limited, on behalf of Lilleshall Leisure Trust, is hiring a Night Duty Manager for the Lilleshall National Sports Centre near Newport, Shropshire. The role covers overnight and daytime operations to keep the facility safe, welcoming and well‑managed for visitors.

The position requires prior facility management experience, strong customer service skills and a willingness to obtain a First Aid at Work certificate. Competitive benefits are offered.

Qualifications

• Experience in facility management and supervisory roles; knowledge of Health and Safety at Work legislation.
• Experience in facility cleaning and upkeep of leisure facilities.
• Experience in a leisure, hospitality or similar operational environment.
• Strong communication and customer care skills, with the ability to stay composed in challenging situations.
• Good IT skills and problem-solving abilities.
• A First Aid at Work certificate, or willingness to obtain one.

Responsibilities

• Oversee the facility during day and night operating hours, ensuring safety and customer satisfaction remain the priority.
• Complete the cleaning of the sports facilities overnight to ensure readiness for the following day.
• Lead and support the operational team to deliver a high-quality service across the centre.
• Open and close the facility and carry out security, safety and site-wide checks in line with procedures.
• Respond to accidents, incidents and emergencies, taking appropriate action and maintaining a calm approach.
• Provide colleagues with information, instruction, induction and training to support safe and effective working practices.
• Monitor operational performance standards and take action where required to maintain service quality.

Skills

Facility management

Customer service

IT skills

First Aid

Job description

Night Duty Manager

Location:Lilleshall National Sports Centre, Near Newport, Shropshire, TF10 9AT
Salary:Paying up to £13.57 per hour, plus excellent benefits
Schedule:Full-time 39 hours per week working hours between 8pm-8am, Monday to Sunday

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf ofLilleshall Leisure Trust.

Lilleshall Leisure Trustencourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for aNight Duty Managerto join their team and help make a positive difference every day.

As a Night Duty Manager, you'll help create a safe, welcoming and well-managed environment where people can stay active, achieve their goals and enjoy their leisure time with confidence. By leading operations during both day and night shifts, you'll play an important role in supporting the local community and ensuring every visitor has a positive experience. Your work will have purpose, helping to create a positive impact on communities while contributing to a healthier future.

What you'll do as a Night Duty Manager

• Oversee the facility during day and night operating hours, ensuring safety and customer satisfaction remain the priority.


• Complete the cleaning of the sports facilities over night working alone to ensure they are ready and presentable for users the following day


• Lead and support the operational team to deliver a high-quality service across the centre.


• Open and close the facility and carry out security, safety and site-wide checks in line with procedures.


• Respond to accidents, incidents and emergencies, taking appropriate action and maintaining a calm approach.


• Provide colleagues with information, instruction, induction and training to support safe and effective working practices.


• Monitor operational performance standards and take action where required to maintain service quality.

Does this sound like you?

• Experience in facility management, ideally within a supervisory role, with knowledge of Health and Safety at Work legislation.


• Previous experience in facility cleaning


• Experience working in a leisure, hospitality or similar operational environment.


• Strong communication and customer care skills, with the ability to remain composed during challenging situations.


• Good IT skills and the ability to solve problems quickly and effectively.


• A First Aid at Work certificate, or a willingness to obtain one.

What we offer

• Free gym membership for you and your immediate family


• Free safeguarding training and DBS checks


• Free swimming lessons and holiday clubs for one child (50% off for additional children)


• 21 days' holiday plus bank holidays


• 6% employer matched pension contribution


• Training and development opportunities


• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts


• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment


• Learn more at www.moreleisure.org/employee-benefits