Duty Manager

Serco; Oswestry; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Free gym membership for you and your 1

DBS checks and safeguarding training

Free swimming lessons and holiday club

25 days' holiday + bank holidays

6% employer matched pension

Training and development opportunities

Employee Assistance Programme and Well

Retail discounts via MoreLeisure

MoreLeisure employee benefits

Job summary

Serco Leisure is recruiting on behalf of Shropshire Community Leisure Trust in Oswestry to hire a Duty Manager for a 9-month FTC, part-time 20.5 hours per week. Salary £15,424.68 plus benefits, with a mixture of earlies, lates and weekends on a 3-week rota.

You will lead daily operations, ensure safety and high service standards, and support customers while guiding staff and responding to incidents with confidence. This role contributes to healthier communities.

Qualifications

• Experience in a similar supervisory or duty management role.
• Strong commitment to safety, customer care and service excellence.
• Ability to lead and motivate colleagues while maintaining high operational standards.
• Confidence in decision-making, problem solving and adaptability.
• Excellent communication skills and ability to build trust with customers and partners.

Responsibilities

• Manage the facility day-to-day, ensuring activities are delivered safely and to a high standard.
• Lead, deploy and support operational colleagues, ensuring duties are clearly allocated and completed effectively.
• Promote and maintain a strong health and safety culture, ensuring compliance with policies, procedures and relevant legislation.
• Respond confidently to emergency situations, taking control and ensuring appropriate action is taken.
• Deliver excellent customer service and build positive relationships with customers, partners and stakeholders.
• Monitor operational performance and contribute to continuous improvement through the use of performance data and key performance indicators.

Skills

Supervisory experience

Duty management

Customer service

Decision making

Communication skills

Job description

Location: Oswestry Leisure Centre, Oswestry SY11 4QB

Salary: 15,424.68 plus excellent benefits

Schedule: 9-month FTC contract, part-time hours 20.5 hours per week, working a mixture of earlies, lates and weekends, across a 3-week rota.

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust.

Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.

As Duty Manager, you'll play a vital role in the day-to-day operation of the facility, ensuring activities are delivered safely, efficiently and to a high standard. Leading operational colleagues and providing visible support to customers, you'll help create an environment where everyone can enjoy their visit with confidence. Your work has purpose, helping to deliver a positive impact on communities while supporting healthier and happier futures for local people.

What You’ll Do As a Duty Manager

• Manage the facility on a day-to-day basis, ensuring activities are delivered safely and to a high standard.
• Lead, deploy and support operational colleagues, ensuring duties are clearly allocated and completed effectively.
• Promote and maintain a strong health and safety culture, ensuring compliance with policies, procedures and relevant legislation.
• Respond confidently to emergency situations, taking control and ensuring appropriate action is taken.
• Deliver excellent customer service and build positive relationships with customers, partners and stakeholders.
• Monitor operational performance and contribute to continuous improvement through the use of performance data and key performance indicators.

Does this sound like you?

• Experience in a similar supervisory or duty management role.
• A strong commitment to safety, customer care and service excellence.
• The ability to lead and motivate colleagues while maintaining high operational standards.
• Confidence in making decisions, solving problems and adapting to changing situations.
• Excellent communication skills and the ability to build trust with customers, colleagues and partners.

What We Offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 25 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting And Checks

This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.