Night Customer Service Assistant

Luxury Leisure; Tees Valley; On-site; GBP 12,000 - 18,000; Full time

Job summary

Luxury Leisure in Middlesbrough, UK is seeking a Night Customer Service Assistant to work 3 x 10 hour night shifts (21:45–08:00). A £1.50 per hour night premium applies between 23:00 and 06:00. After training, you will promote offers, provide refreshments, and suggest games to customers while handling cash and ensuring compliance with gambling legislation.

The role is based at our venue with a 25 policy in place and mandatory ID checks. Full flexibility for shifts is required.

Qualifications

• Willingness to work night shifts (3 x 10 hour nights).
• Cash handling and giving change is a daily duty.
• Promoting offers and events to customers.
• Training programme completion is required.

Responsibilities

• Promote offers, promotions and events.
• Provide refreshments and snacks to customers.
• Recommend games and alternative machines using product knowledge.
• Handle cash and provide customers with change as a coin-based business.

Job description

Shift pattern: 3 x 10 hour night shift work on 21:45pm-08:00am shifts. Full flexibility required.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.

Night Customer Service Assistant • Middlesbrough, UK