Customer Experience Lead — Flexible Shifts & Night Premium

Luxury Leisure; Whitby; On-site; GBP 12,000 - 15,000; Full time

Job summary

Luxury Leisure in Whitby is seeking a customer-focused venue assistant to help run our gaming area. You will work flexible shifts, including evenings and some overnights, and promote offers while delivering snacks and refreshments.

A key part of the role is guiding customers through our machines, handling cash and giving change, observing the challenge 25 policy and gambling legislation, and ensuring ID checks are properly carried out after training.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to handle cash accurately and responsibly.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Promoting offers, promotions and events to guests.
• Providing refreshments and snacks to customers.
• Recommending games and alternative machines using product knowledge from training.
• Handling cash and giving customers change as part of daily duties.
• ID checks and compliance with gambling legislation (challenge 25) as trained.

Skills

Customer service

Cash handling

Communication

Product knowledge

Tools

POS system

Job description

Luxury Leisure in Whitby is seeking a customer-focused venue assistant to help run our gaming area. You will work flexible shifts, including evenings and some overnights, and promote offers while delivering snacks and refreshments.

A key part of the role is guiding customers through our machines, handling cash and giving change, observing the challenge 25 policy and gambling legislation, and ensuring ID checks are properly carried out after training.