Night Relief Supervisor

Luxury Leisure; Tees Valley; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Enhanced supervisory rate

Night shift allowance

Job summary

Luxury Leisure is seeking a Customer Service Assistant / Supervisor in Middlesbrough, UK. You will welcome customers, promote offers and events, handle cash, and ensure the venue runs smoothly. You may step up to supervisory duties, earning an enhanced hourly rate.

The role includes night shifts with an additional night-rate premium and responsibilities for opening/closing procedures while upholding gambling regulations.

Qualifications

• Night shift availability
• Willingness to work overnight hours (11pm–6am) as part of night shifts.

Responsibilities

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation

Skills

Customer service

Supervisory duties

Cash handling

Open/close procedures

Job description

Shift pattern: Monday to Sunday, Full Flexibility, Night shifts required, 4 out of the 7 nights to be covered

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation

OPS1CSA

Night Relief Supervisor Middlesbrough, UK