Customer Service Assistant

Luxury Leisure; Harwell; On-site; GBP 12,000 - 15,000; Part time

Job summary

Luxury Leisure is seeking a venue assistant for our Harwell site to deliver friendly customer service and support day-to-day operations. You will promote offers, provide refreshments and help guests choose games using trained product knowledge.

Shifts are Saturdays and Sundays, including mornings and evenings. If working between 11pm and 6am, you will receive an additional £1.50 per hour. Training covers gambling regulations and ID checks to ensure compliant operations.

Qualifications

• Customer service experience preferred.
• Cash handling and till operation experience ideal.
• Ability to promote offers and events to guests.
• Product knowledge gained through training.

Responsibilities

• Promote offers and events to customers.
• Provide refreshments and snacks to guests.
• Recommend games and machines using product knowledge.
• Handle cash and give change as part of daily duties.
• Adhere to ID checks and gambling regulations (challenge 25).

Skills

Customer service

Cash handling

Promotions upsell

Product knowledge

Job description

Shift pattern: This position is set to Saturday and Sundays which will include mornings 08:00 - 16:30 and evenings 15:00 - 23:30.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.

OPS3CSA