Assistant Manager

Luxury Leisure; Birmingham; On-site; GBP 23,000 - 29,000; Full time

Job summary

Luxury Leisure is seeking an Assistant Manager to support the day-to-day running of a venue and act as venue manager in the manager's absence. The role requires excellent customer service and experience in a supervisory or management capacity.

You will liaise with Area Management, delegate tasks, drive business at peak times, and handle cash. A flexible shift pattern and night hours with additional pay apply, along with a strong emphasis on meeting KPIs and high service standards.

Qualifications

• Minimum 3 years customer service experience.
• At least 1 year in a supervisory or management role preferred.

Responsibilities

• Liaise with Area Management to ensure the venue meets KPIs and standards.
• Delegate and support staff in daily tasks.
• Drive business during peak times and tournament days.
• Key holder duties such as opening or closing a venue.
• Promote offers, promotions and events to customers.
• Provide refreshments and snacks to customers and staff.
• Recommend games and machines using training knowledge.
• Handle cash and give customers change as part of daily duties.

Skills

Customer service

Supervisory experience

Staff leadership

Cash handling

Job description

Shift pattern: 5 X 8 hour shifts and full flexibility required.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Our Assistant Managers are an essential part of our team. Supporting the manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave), and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standards. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisory or management role also preferred!

Assistant Management duties within our venues also include:

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.