Night Concierge

Jumeirah Carlton Tower; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in London is seeking a Night Concierge to ensure prompt attention to guest requests and complaints. The ideal candidate should have 1-2 years of experience in hospitality, strong communication skills, and a high customer service orientation. The role involves knowledge of local activities and requires the ability to manage communication effectively. This position offers a supportive work environment and various benefits, including health care and career development opportunities.

Benefits

Supportive and inclusive work environment

Access to Learning & Development programmes

Colleague discounts on food and hotel stays

Health care and insurance benefits

Locally competitive salary

Dry Cleaning of uniform

Meals on Duty

Employee Assistance Program

Wellness Benefits – Chiropodist, Flu Jabs, and more!

Qualifications

• 1 – 2 years of experience within the hospitality industry in a similar role.
• Ability to tolerate moderate amounts of walking.

Responsibilities

• Ensure that all guest requests and complaints are attended to promptly.
• Have an up-to-date knowledge about activities in and around town.
• Monitor the telephone message printer and ensure messages are distributed.

Skills

Strong communication and interpersonal skills

Strong customer service orientation

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower Hotel

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.

About the Job

An exciting opportunity has arisen for a Night Concierge to join Jumeirah Carlton Tower.

The main duties and responsibilities of this role include:

• To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
• To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
• To comply with the requirements of the Executive Offices delivery of documents and messages.
• To monitor the telephone message printer and ensure that messages are distributed every 20 minutes.
• To be aware of all hotel facilities and the layout of the hotel.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 1 – 2 years of experience within the hospitality industry in a similar role
• Strong communication and interpersonal skills
• Strong customer service orientation
• Ability to tolerate moderate amounts of walking

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure
• Dry Cleaning of uniform or Business attire
• Meals on Duty
• Employee Assistance Program
• Wellness Benefits – Chiropodist, Flu Jabs, and more!