Night Concierge

The Salvation Army; West Kirby; On-site; GBP 12,000 - 18,000; Full time

Job summary

The Salvation Army is seeking a Night Concierge for Darbyshire House, a 44-bed supported accommodation service. You will be a present, approachable presence and assist residents to access help while upholding safety and welfare standards.

You will work nights, including weekends and bank holidays, collaborating with the support team to deliver a respectful, inclusive, and well-run service for residents experiencing homelessness.

Qualifications

• Excellent written and verbal communication.
• Able to work with residents and colleagues respectfully.
• Proficient with basic computer systems and records.

Responsibilities

• Put residents first - promote choice and respect individual needs.
• Make the night count - engage residents and support activities.
• Keep the environment safe - follow policies and safeguarding rules.
• Keep accurate records - document welfare and health and safety matters.
• Represent our values - uphold mission and ethical standards.
• Champion respect and inclusion - value diverse cultures and beliefs.
• Undertake other reasonable duties to maintain a safe, well-run service.

Skills

Communication skills

Team player

Digital literacy

Availability for night shifts

Job description

As a Night Concierge, you'll be more than a presence in the building. You'll help create a safe, welcoming environment where residents feel respected, supported, and able to access help when they need it. Working alongside the wider support team, you'll play an important role in delivering a quality service that makes a real difference.

What you'll do

• Put residents first - work alongside the support team to promote choice, respect individual needs and help residents access the support available to them.
• Make the night count - contribute to in-house support activities and create opportunities for positive, meaningful engagement with residents.
• Keep the environment safe - follow relevant legislation, policies and procedures to safeguard residents, colleagues and visitors.
• Keep accurate records - document relevant information about residents' welfare, support needs and health and safety matters.
• Represent our values - work in line with The Salvation Army's Mission and Values, maintaining professional and ethical standards.
• Champion respect and inclusion - recognise and value the different cultures, beliefs and practices of residents and colleagues.
• Contribute to the wider service -undertake other reasonable duties that help maintain a safe and well-run service., In the job profile you will find the criteria required for the role, please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment will be subject to;

• Satisfactory references
• A criminal record check DBS Disclosures Enhanced - Adult
• Health Assessment
• Evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found
  Resilience - staying calm, adaptable and focused when situations become challenging.
• A practical mindset - using initiative, solving problems and responding appropriately when things don't go to plan.
• Strong communication skills - communicating clearly and confidently, both verbally and in writing.
• Digital confidence - comfortable using computers or willing to learn new systems.
• Commitment and flexibility - ready to respond to the needs of the service and support the wider team.
• A team-first approach - working collaboratively and contributing to a positive, supportive working environment.
• Availability - able to work night shift patterns including weekends, bank holidays and other unsociable hours as required.
  We're looking for one final person to join the established night team at Darbyshire House, our supported accommodation service for 44 adults experiencing homelessness.