Waking Night Concierge

Sanctuary Group; Haverhill; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave arrangements

Annual leave and pension

Flexible working options

Job summary

Sanctuary Group at The Limes, Haverhill, is seeking a Waking Night Concierge to support residents and oversee safe nighttime operations. You will be the first point of contact for queries, help residents develop life skills, and respond calmly to emergencies in a busy community setting.

We offer strong rewards including 33 days’ annual leave pro rata, employer pension, health and wellbeing support, life insurance, and flexible working options within a not-for-profit environment focused on making

Qualifications

• Be the first point of contact for customers and pass on information clearly.
• Provide compassionate support to people experiencing homelessness.
• Maintain calm and professional demeanor in emergencies or tense situations.
• Build trust and rapport with residents and visitors.
• Ensure safety checks and accurate record-keeping.

Responsibilities

• Be the first point of contact for customer queries and support
• Build positive relationships and help customers develop life skills
• Respond calmly to emergencies or challenging situations
• Ensure the service is secure and provide excellent customer care
• Carry out health and safety checks and keep customer notes up to date
• Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse
• Ability to stay calm and professional under pressure
• Strong communication skills and a friendly approach

Skills

Customer service

Communication

Calm under pressure

People skills

Job description

Salary: £28,173.6 per year

£28,173.6 per year

42 hours per week – 4 days on 4 days off

Be the reason someone finds their footing

The Limes, 12 Camps Road, Haverhill, CB9 8HB

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Waking Night Concierge to our vibrant homelessness service at The Limes, 12 Camps Road, Haverhill, CB9 8HB.

You’ll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Be the first point of contact for customer queries and support
• Build positive relationships and help customers develop life skills
• Respond calmly to emergencies or challenging situations
• Ensure the service is secure and provide excellent customer care
• Carry out health and safety checks and keep customer notes up to date
• Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse
• Ability to stay calm and professional under pressure
• Strong communication skills and a friendly approach

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Job Segment: Counseling, Home Care, Healthcare, Night, Customer Service