Night Concierge - Telford

Bromford; Telford; On-site; GBP 25,000 - 30,000; Part time

Job summary

Bromford is seeking a Night Concierge at Woodlands View in Telford to support vulnerable young people in a 13-hour weekly night shift (8pm–9am Wednesdays). This permanent, on-site role requires enhanced DBS clearance and a commitment to safety, dignity, and building a calm, secure environment for residents.

Based at Woodlands View, you will help manage incidents, maintain logs, and collaborate with local services to promote independence and wellbeing among residents aged 16–32 with complex needs.

Qualifications

• DBS check is required (enhanced)
• Must be able to work on-site at Woodlands View, Telford
• Experience in supported housing or similar setting is desirable but not essential
• Commitment to equality and diversity in service delivery

Responsibilities

• Monitor safety and security of the building during night hours
• Identify and report risks promptly
• Respond to incidents or emergencies calmly and effectively
• Build positive, professional relationships with residents
• Maintain accurate incident records and logs
• Complete required administrative tasks as needed

Skills

Positive attitude

Calm under pressure

Effective communication

Inclusive & respectful

Safety awareness

Customer service focus

Job description

£27,276 to £27,276 per year, Excellent Plus Benefits

Contract Type:

Permanent

Hours:

Disability Confident:

No

Closing Date:

22/10/2026

About this job

Contract: Permanent, Part-time Hours: 13 hours per week, 8pm - 9am every Wednesday Location: Woodlands View, Woodside, Telford, TF7 5UL Application Closing Date: Thursday 22 October 2026 Interview Location: Woodlands View, Telford About the Role Woodlands View is a supported housing scheme in Woodside, Telford, providing accommodation and tailored support for young people aged 16 to 32 with complex needs.

Our aim is to empower young residents to live independently by helping them manage their income, build essential life skills, and achieve their personal goals.

Working in partnership with Telford and Wrekin Council, we deliver a 24-hour housing service that enables young people to improve their lives and move toward greater independence.

If you have a passion for helping others and delivering great customer service, you belong at Bromford.

The Night Concierge Role As a Night Concierge, you’ll play a vital role in maintaining the safety, security, and wellbeing of customers and the building during the night.

Your presence helps create a calm, stable environment and ensures any incidents are managed appropriately.

No two nights are the same, and your support will make a real difference to the lives of vulnerable young people.

What You’ll Be Doing

• Monitoring the safety and security of the building during night hours
• Identifying and reporting any risks or concerns promptly
• Responding quickly and calmly to incidents or emergencies
• Building positive, professional relationships with customers
• Maintaining accurate records and logging any incidents
• Completing administrative tasks as needed

What We’re Looking For

We’re seeking someone who:

• Has a positive attitude and genuine desire to support vulnerable young people
• Is calm, confident, and able to communicate effectively
• Demonstrates inclusivity, respect, and a commitment to equality and diversity
• Is confident overseeing site safety and following health and safety procedures
• Can manage or de-escalate anti-social behaviour when necessary
• Has experience in supported housing or a similar setting (desirable but not essential)

Other Requirements

• This role requires an enhanced DBS check (provided by BFL)
• Must be able to work on-site at Woodlands View, Telford
• Interviews will take place at the scheme location

Why join us?

By joining Bromford (part of BromfordFlagship), you become part of a leading housing provider delivering community-focused services across the Midlands and South West.

We have a local approach, all backed by the scale and ambition of the BromfordFlagship group.

Join us to help create communities where people can feel secure, and thrive.

For more information, please refer to the full job description attached to this advert.

Interviews are scheduled to take place on Wednesday 28 October 2026 at Woodlands View, Telford.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).