Night Concierge

TieTalent; Hove; On-site; GBP 22,113 - 27,027; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Training and development opportunities

Employee Assistance Programme

Life Assurance

Cycle-to-work scheme

Job summary

A supportive housing organization is seeking a Night Concierge in Brighton. This full-time role involves ensuring resident safety, providing support and communication during overnight shifts, and maintaining a compassionate environment. Ideal candidates should have strong communication skills, be dependable, and align with our values of inclusivity and empowerment. Full benefits package included.

Qualifications

• Experience in supported housing or relevant transferable skills.
• Reliability and care for people essential.
• Aligns with values of Ambition, Empowerment, Inclusivity, and Transparency.

Responsibilities

• Monitor safety and perform welfare checks.
• Provide effective communication with residents and team.
• Assist with reporting repairs and complete administrative tasks.

Skills

Compassion

Excellent communication

Ability to work independently

Understanding of person-centred support

Commitment to diversity and inclusion

Job description

Overview

Night Concierge role at TieTalent at a residential site in Brighton. 37.5 hours per week, overnight shifts on a rolling 4 on, 4 off rota, including weekends and bank holidays. Location notes: site is in Brighton with good transport links; note that step-free access is not available at this service. Salary: £24,570.

Responsibilities

• Ensure buildings are safe by monitoring, completing welfare checks, and responding appropriately to emergencies.
• Maintain professionalism and kindness with visitors, attend to calls, manage deliveries, and communicate effectively with the team.
• Provide clear morning handovers with updates on residents, incidents, or safeguarding concerns.
• Collaborate with the wider team to escalate and follow up on urgent issues.
• Support risk assessments, safeguarding checks, and service standards as needed.
• Help residents build confidence and independence within a psychologically informed space where everyone is treated with respect and dignity.
• Notice signs of distress in residents and take prompt action to prevent escalation.
• Maintain a clean and welcoming environment and assist with reporting repairs and completing admin tasks accurately and sensitively.

About You

We are looking for someone who understands the importance of compassion, routine, and safety at night. Whether you have worked in supported housing before or bring transferable skills, what matters most is reliability, care for people, and a desire to make a difference during quieter hours.

• Understanding and/or experience to provide high quality, person-centred support.
• Ability to work independently and take responsibility for the night service.
• Excellent communication skills with residents, colleagues and external partners to build positive relationships.
• Commitment to diversity, equity and inclusion in everything you do.
• Ability to stay calm and supportive in a fast-paced and changing environment.
• Compassionate, non-judgemental approach when helping others.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.

What We Offer

• 25 days (Full-time equivalent) annual leave, increasing with length of service
• Pension scheme with 3% employer contribution
• Training and development opportunities, including courses and progression plans
• Employee Assistance Programme with counselling
• Reflective practice sessions with a therapist provided by an external provider
• Eligibility to register with Blue Light Discount Card
• Life Assurance
• Cycle-to-work scheme
• Annual staff awards
• EDI Ambassador programme

Other Information

We encourage applications from diverse backgrounds. An enhanced DBS check is part of our process; some roles may require further vetting. We cannot provide sponsorship; please ensure you have the right to work in the UK before applying. Additional information on policies can be found on our website.

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing support and care across multiple settings. Our goal is to transform lives through empowering change.

Want to know how we work? See our Theory of Change video and additional details on our website.

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