Night Auditor & Guest Experience Lead

Novotel Hotels; Southampton; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Birthday day off

Employee discounts

Training & development

Job summary

Novotel Southampton is seeking a Night Auditor to ensure the hotel runs smoothly through the night. This full-time role offers a salary of up to £28,125 per annum with excellent benefits and career development opportunities.

Located in central Southampton, you will oversee overnight operations, complete financial and administrative reports, assist guests with check-ins and check-outs, and hand over to the day team. Reliability and independent work are key.

Qualifications

• Experience in hospitality preferred but not essential.
• Excellent attention to detail and guest-focused service.
• Ability to work independently and as part of a team.
• Proactive in handling night-time operational tasks.
• Comfort with standard hotel software and reporting tasks.

Responsibilities

• Oversee the Night Audit process accurately and efficiently.
• Process overnight financial and administrative reports.
• Monitor safety, security and smooth hotel operation overnight.
• Assist guests with check-ins, check-outs and overnight inquiries.
• Manage overnight incidents and operational issues professionally.
• Complete handovers and communicate key information to the day team.
• Ensure all systems and reports are completed accurately.
• Support breakfast service at weekends when required.

Skills

Strong communication

Customer service

Administrative abilities

Organisational skills

Computer systems familiarity

Calm under pressure

Overnight shift flexibility

Job description

Novotel Southampton is seeking a Night Auditor to ensure the hotel runs smoothly through the night. This full-time role offers a salary of up to £28,125 per annum with excellent benefits and career development opportunities.

Located in central Southampton, you will oversee overnight operations, complete financial and administrative reports, assist guests with check-ins and check-outs, and hand over to the day team. Reliability and independent work are key.