Night Auditor: Overnight Operations & Guest Experience

NOVOTEL; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Discount card to Accor hotels

Complimentary stays in Accor hotels

Training & development

Additional holidays with service

Refer a friend scheme

Employee advisory service

Merlin discounts

Job summary

Novotel London Blackfriars is seeking a full-time Night Auditor to join our team. Reporting to the Front Office Manager, you will balance guest expectations with financial reporting and ensure a smooth overnight operation.

You will conduct end-of-day audits, manage check-ins and check-outs during night hours, prepare daily financial reports, assist guests, and respond to incidents with calm professionalism.

Qualifications

• Previous experience using a Property Management System (Opera Cloud desirable, but not essential)
• Exceptional customer service skills, communication and time management skills
• A friendly and warm personality with immaculate grooming and presentation
• A willingness to use initiative and strong problem solving skills
• Possess a proactive and resourceful approach with high level of accuracy and attention to detail

Responsibilities

• Conduct end-of-day financial audits, including reconciling accounts, verifying transactions and ensuring accuracy of financial records
• Facilitating check-in and check-out processes during overnight hours, ensuring accuracy of room charges, payments and guest information
• Generating and distributing daily reports summarising financial transactions, room occupancy and other relevant information for management review
• Acting as the primary hotel representative overnight, ensuring the smooth operation of the hotel in the absence of senior management
• Assisting guests during overnight hours, responding to enquiries, handling reservations and supporting late-night arrivals and early departures
• Proactively resolving guest concerns, aiming for positive and mutually beneficial outcomes
• Monitoring hotel safety and security systems overnight, working alongside the hotel's dedicated security team, responding appropriately to incidents, alarms, or emergencies and escalating issues as required
• Assisting with the preparation or service of the night menu and ensuring guest requests for food or beverages are handled efficiently

Skills

Customer service

Communication

Time management

Problem solving

Initiative

Tools

Opera Cloud

Job description

Novotel London Blackfriars is seeking a full-time Night Auditor to join our team. Reporting to the Front Office Manager, you will balance guest expectations with financial reporting and ensure a smooth overnight operation.

You will conduct end-of-day audits, manage check-ins and check-outs during night hours, prepare daily financial reports, assist guests, and respond to incidents with calm professionalism.