Night Auditor

Mercure Exeter Southgate Hotel & Spa; Exeter; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive overnight shift pay

Meals provided during shifts

Uniform provided with laundry service

Employee discounts on stays, dining, &

Staff development opportunities

Job summary

Mercure Exeter Southgate Hotel & Spa is seeking a Night Auditor to ensure the smooth running of the hotel during the night shift while maintaining exceptional service standards. You will conduct nightly audits, check guests in and out, and respond to queries with professionalism.

The ideal candidate has strong numerical and analytical skills, experience in front desk or auditing within hospitality, and the ability to work independently overnight.

Qualifications

• Previous front desk or auditing experience in hospitality preferred.
• Strong numerical and analytical abilities.
• Excellent attention to detail and organization.
• Ability to work independently during night hours.
• Knowledge of hotel management systems is a plus.
• Strong verbal and interpersonal communication skills.

Responsibilities

• Conduct nightly audits of hotel revenue and financial transactions.
• Reconcile daily income and prepare end-of-day reports.
• Check guests in and out during the night shift.
• Maintain safety and security overnight.
• Respond to guest queries and resolve issues during the night.
• Coordinate with day shift for seamless operations.
• Maintain accurate records of guest accounts and transactions.
• Prepare for next day’s arrivals and requests.

Skills

Numerical skills

Attention to detail

Overnight shift

Hospitality experience

Communication skills

Independence

PMS knowledge

Tools

PMS (hotel software)

Job description

This is an exciting opportunity for a detail-oriented and customer-focused individual to ensure the smooth running of the hotel during the night while maintaining excellent service standards.

We are searching for an engaging and resourceful Night Auditor to join our team. Our Night Auditor will play a crucial role in ensuring the success Night operations at the hotel. This individual must display exceptional verbal communication skills and a keen attention to detail.

Key Responsibilities:

• Conduct nightly audits of hotel revenue and financial transactions.
• Reconcile daily income, prepare end-of-day financial reports, and correct discrepancies.
• Check guests in and out during the night shift, ensuring all guest services are delivered to a high standard.
• Monitor and ensure the safety and security of the property overnight.
• Respond to guest queries and resolve any issues that arise during the night.
• Communicate effectively with day shift team to ensure seamless operations.
• Maintain accurate records of guest accounts and financial transactions.
• Prepare for the upcoming day’s arrivals and special requests.

Required Skills and Qualifications:

• Previous experience in a front desk or auditing role in hospitality is preferred.
• Strong numerical and analytical skills.
• Excellent attention to detail and organizational skills.
• Ability to work independently during overnight hours.
• Knowledge of hotel management systems is a plus.
• Strong communication and interpersonal skills.
• Professional appearance and behaviour.

What We Offer:

• Competitive salary and overnight shift allowance.
• Opportunities for internal career development.
• Meals provided during shifts.
• Uniform provided with laundry service.
• Employee discounts on stays, dining, and other services.
• Access to learning and development resources.
• Supportive team environment in a reputable hotel brand.