Night Auditor: Lead Night Guest Service & Operations

AccorHotel; Cambridge; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Free gym

Discounted hotel rates

Complimentary meals

28 days holiday

Free parking

Career development

Job summary

Accor is looking for a Night Auditor to provide excellent service and ensure guest satisfaction during their stay. Responsibilities include welcoming guests, managing check-ins and check-outs, handling guest inquiries, and ensuring safety protocols are followed.

This role requires excellent communication skills and attention to detail. The position offers competitive pay, a supportive environment, and opportunities for career development with perks like free gym access and discounted hotel stays.

Qualifications

• Experience in hospitality or customer service roles.
• Ability to handle complaints and resolve issues efficiently.
• Strong attention to detail in all activities.

Responsibilities

• Welcome guests upon arrival and ensure their comfort.
• Perform audit tasks and ensure accurate cash handling.
• Handle guest inquiries and complaints promptly.

Skills

Customer service

Attention to detail

Communication

Job description

Accor is looking for a Night Auditor to provide excellent service and ensure guest satisfaction during their stay. Responsibilities include welcoming guests, managing check-ins and check-outs, handling guest inquiries, and ensuring safety protocols are followed.

This role requires excellent communication skills and attention to detail. The position offers competitive pay, a supportive environment, and opportunities for career development with perks like free gym access and discounted hotel stays.