Hotel Manager

The People Pod; Newcastle upon Tyne; On-site; GBP 37,000 - 40,000; Full time

Benefits offered by this job

Excellent Benefits Package

Career progression in premium brand

Better work-life balance

Job summary

The People Pod in Newcastle city centre is seeking an experienced Hotel Manager or senior operations leader to take ownership of day-to-day running with a five-star service standard.

This role offers a balanced lifestyle with fewer late nights and weekends than typical hotel management roles, a competitive salary plus a 10% bonus, and a comprehensive benefits package as part of a premium residential hospitality environment.

Qualifications

• Experience managing hotel operations.
• Proven ability to lead front-of-house teams.
• Track record of delivering five-star guest service.
• Experience in budgets and service delivery.

Responsibilities

• Lead day-to-day operation and set the standard for service.
• Support the team, engage with residents, and resolve issues.
• Deliver hotel-level service to residents.
• Drive operational excellence and maintain building standards.
• Oversee budgets, compliance and Health & Safety.
• Foster a positive culture and resident engagement.
• Organize events to build community.

Job description

Ready to Leave the 24/7 Hotel Environment Behind?

Newcastle City Centre | £37,000-£40,000 Basic + 10% Bonus + Excellent Benefits

You’ve mastered the art of delivering exceptional guest experiences.

You’ve led busy teams, handled last-minute challenges, balanced operational demands, exceeded guest expectations and maintained impeccable standards-even when the hotel is at full occupancy.

But perhaps you’re ready for a role where you can still do what you love... without the constant late nights, split shifts and every-weekend working.

This Could Be Your Next Move.

We’re looking for an experienced Hotel Manager, Operations Manager, Duty Manager, Front Office Manager, Guest Services Manager or Assistant Hotel Manager to lead a premium, customer-focused operation in Newcastle city centre.

This is an opportunity to take your hospitality leadership experience into a vibrant residential environment where service, community and operational excellence are at the heart of everything.

You’ll still lead people.

You’ll still create exceptional customer experiences.

You’ll still run a large, fast‑paced operation.

You’ll simply enjoy a better work‑life balance while doing it.

What You’ll Be Doing

As the senior leader on site, you’ll take ownership of the day-to-day operation, leading from the front and setting the standard for service.

You’ll be a visible presence, supporting your team, engaging with residents, solving problems and ensuring every interaction reflects a five-star experience.

Your responsibilities will include:

• Leading, coaching and developing a customer-focused team
• Delivering an outstanding resident experience with hotel-level service
• Driving operational excellence and maintaining exceptional building standards
• Managing day-to-day performance, compliance and Health & Safety
• Building a positive, engaging culture where people enjoy coming to work
• Creating a welcoming community through resident engagement and events
• Taking ownership of operational performance, budgets and service deliveryWho We’re Looking For

Who We’re Looking For

We’re keen to hear from candidates with management experience in:

• Hotels
• Boutique Hotels
• Aparthotels
• Serviced Apartments
• Hospitality
• Leisure or Guest Accommodation

You’ll be someone who:

• Leads from the front and enjoys being visible
• Has a genuine passion for guest service and developing people
• Builds high‑performing, motivated teams
• Thrives in fast‑paced operational environments
• Maintains exceptionally high standards
• Enjoys taking ownership and making decisions

Most importantly, we’re looking for someone with warmth, presence and natural leadership‑someone who creates memorable guest experiences and inspires their team to deliver exceptional service every day.

What’s In It For You?

• £37,000-£40,000 basic salary
• 10% annual bonus
• Better work‑life balance than most hotel management roles
• A varied leadership position where no two days are the same
• Excellent benefits package
• Genuine long‑term career progression within a growing premium brand
• The opportunity to apply your hospitality expertise in a fresh, rewarding environment

If you’ve built your career delivering exceptional guest experiences and leading hotel teams‑but you’re ready for a fresh challenge where your hospitality skills are truly valued‑we’d love to hear from you.