NI-Based Remote Team Manager – Lead 20 Specialists & KPIs

Capita; Remote; GBP 41,000; Full time

Job summary

A leading service provider is looking for a Team Manager to lead teams of up to 20 Functional Specialists delivering WCA Assessments. In this home-based role, you will be responsible for optimizing performance, achieving service levels, and maintaining high-quality claimant care. You will manage the development of your team and ensure adherence to policies while also collaborating with various internal teams. This position requires strong leadership skills and a track record in managing large teams.

Benefits

£41,000 salary

25 days’ holiday (rising to 27)

Pension and life assurance

Volunteering opportunities

Employee Network Groups

Qualifications

• Proven experience in managing large teams of 15 or more.
• Demonstrable planning and motivational skills.
• Ability to work in a high pressure environment.

Responsibilities

• Lead teams of Functional Specialists managing operational effectiveness.
• Achieve performance targets and ensure high standards of care.
• Develop team skills and conduct performance appraisals.

Skills

Team leadership

Coaching

Performance management

Analytical skills

Organizational skills

Tools

MS Office (Excel, Word, PowerPoint)

Job description

A leading service provider is looking for a Team Manager to lead teams of up to 20 Functional Specialists delivering WCA Assessments. In this home-based role, you will be responsible for optimizing performance, achieving service levels, and maintaining high-quality claimant care. You will manage the development of your team and ensure adherence to policies while also collaborating with various internal teams. This position requires strong leadership skills and a track record in managing large teams.