NHS Switchboard & Communications Operator

Birmingham Community Health Care Nhs Foundation Trust; Birmingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A community healthcare provider in Birmingham is seeking a Switchboard Operative to manage inbound and outbound calls effectively within their Facilities team. You'll ensure proper routing of calls and assist with emergency procedures, based at Moseley Hall Hospital. This role requires excellent communication and teamwork skills, with a commitment to providing outstanding service in a diverse environment. Support and training are provided to help you thrive in this important position.

Benefits

Comprehensive training package

Supportive team environment

Flexible working practices

Qualifications

• Ability to answer calls responsibly and courteously.
• Understanding of medical terminology and departmental practices.
• Capacity to handle emergency situations effectively.

Responsibilities

• Answer inbound calls and route them appropriately.
• Undertake outbound calling for Trust staff.
• Maintain up-to-date telephone lists and emergency contacts.
• Respond to emergencies like Cardiac Arrest.

Skills

Communication skills

Customer service

Teamwork

Problem-solving

Job description

A community healthcare provider in Birmingham is seeking a Switchboard Operative to manage inbound and outbound calls effectively within their Facilities team. You'll ensure proper routing of calls and assist with emergency procedures, based at Moseley Hall Hospital. This role requires excellent communication and teamwork skills, with a commitment to providing outstanding service in a diverse environment. Support and training are provided to help you thrive in this important position.