NHS Service Delivery Manager — Drive Excellence & Impact

Brook Street; Cheltenham; On-site; GBP 40,000 - 65,000; Full time

Job summary

Brook Street is seeking an experienced Service Delivery Manager to oversee a key NHS contract in Cheltenham. You will be the main point of contact for NHS stakeholders, ensuring smooth day-to-day delivery, stock control, and continuous improvement across the onsite service.

You will lead onsite coordinators, monitor KPIs and customer satisfaction, and collaborate with suppliers and internal teams to maintain high service standards in a fast-paced healthcare environment.

Qualifications

• Proven experience in managing service delivery or customer contracts.
• Experience working in Healthcare/NHS environments is desirable.
• Strong stakeholder and relationship management skills are essential.
• Excellent Excel and data analysis abilities with good IT literacy.

Responsibilities

• Manage the day-to-day delivery of onsite managed services.
• Build and maintain relationships with NHS Trust stakeholders.
• Lead and support onsite coordinators.
• Oversee stock management, purchasing activities and supply chain performance.
• Monitor service delivery KPIs and customer satisfaction levels.
• Coordinate supplier meetings and contract reviews.
• Deliver training and support to Trust staff on company systems.
• Prepare reports, analyse data and provide operational insights.
• Attend customer, procurement and performance review meetings.
• Ensure effective communication between customers, suppliers, and internal teams.

Skills

Stakeholder management

Relationship management

Organisational skills

Time management

Service delivery experience

NHS healthcare insight

Excel

Data analysis

Microsoft Office

Written and verbal communication

Problem solving

Customer focus

Tools

Excel

Microsoft Office

Job description

Brook Street is seeking an experienced Service Delivery Manager to oversee a key NHS contract in Cheltenham. You will be the main point of contact for NHS stakeholders, ensuring smooth day-to-day delivery, stock control, and continuous improvement across the onsite service.

You will lead onsite coordinators, monitor KPIs and customer satisfaction, and collaborate with suppliers and internal teams to maintain high service standards in a fast-paced healthcare environment.