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Brook Street; Cheltenham; On-site; GBP 40,000 - 65,000; Full time

Job summary

Brook Street is seeking an experienced Service Delivery Manager to oversee a key NHS contract in Cheltenham. You will be the main point of contact for NHS stakeholders, ensuring smooth day-to-day delivery, stock control, and continuous improvement across the onsite service.

You will lead onsite coordinators, monitor KPIs and customer satisfaction, and collaborate with suppliers and internal teams to maintain high service standards in a fast-paced healthcare environment.

Qualifications

• Proven experience in managing service delivery or customer contracts.
• Experience working in Healthcare/NHS environments is desirable.
• Strong stakeholder and relationship management skills are essential.
• Excellent Excel and data analysis abilities with good IT literacy.

Responsibilities

• Manage the day-to-day delivery of onsite managed services.
• Build and maintain relationships with NHS Trust stakeholders.
• Lead and support onsite coordinators.
• Oversee stock management, purchasing activities and supply chain performance.
• Monitor service delivery KPIs and customer satisfaction levels.
• Coordinate supplier meetings and contract reviews.
• Deliver training and support to Trust staff on company systems.
• Prepare reports, analyse data and provide operational insights.
• Attend customer, procurement and performance review meetings.
• Ensure effective communication between customers, suppliers, and internal teams.

Skills

Stakeholder management

Relationship management

Organisational skills

Time management

Service delivery experience

NHS healthcare insight

Excel

Data analysis

Microsoft Office

Written and verbal communication

Problem solving

Customer focus

Tools

Excel

Microsoft Office

Job description

Are you an experienced relationship manager with strong operational, supply chain and stakeholder management skills?

Our client, a rapidly growing healthcare services provider supporting NHS Trusts nationwide, is looking to recruit a

Service Delivery Manager to oversee the delivery of a key managed service contract within an NHS environment.

This is an exciting opportunity to join a successful organisation with an exceptional growth record and play a vital role in ensuring outstanding service delivery, customer satisfaction and operational excellence.

The Role

As Service Delivery Manager, you will be the main point of contact for NHS stakeholders, ensuring the smooth day-to-day delivery of services across the site. You will work closely with internal teams, suppliers and Trust staff to maintain high service standards, manage stock and purchasing processes, and support continuous improvement initiatives.

Key Responsibilities

• Manage the day-to-day delivery of onsite managed services
• Build and maintain strong relationships with NHS Trust stakeholders
• Lead and support onsite coordinators
• Oversee stock management, purchasing activities and supply chain performance
• Monitor service delivery KPIs and customer satisfaction levels
• Coordinate supplier meetings and contract reviews
• Deliver training and support to Trust staff on company systems
• Prepare reports, analyse data and provide operational insights
• Attend customer, procurement and performance review meetings
• Ensure effective communication between customers, suppliers and internal teams

About You

We're looking for a proactive and highly organised professional who can operate effectively in a fast-paced healthcare environment.

You'll Have:

• Excellent stakeholder and relationship management skills
• Strong organisational and time management abilities
• Experience managing service delivery, operations or customer contracts
• Experience within Healthcare/NHS
• Strong Excel and data analysis skills
• Good IT knowledge, including Microsoft Office
• Excellent written and verbal communication skills
• The ability to prioritise, problem solve and work under pressure
• A customer-focused approach with a passion for service excellence

What's on Offer?

• Opportunity to work within a prestigious NHS setting
• Key role within a growing, market-leading organisation
• Collaborative and supportive team environment
• Competitive salary and benefits package