Service Delivery Manager

Brook Street; Bradley Stoke; On-site; GBP 45,000 - 65,000; Full time

Job summary

Brook Street is recruiting a Service Delivery Manager to oversee a key NHS managed service contract at a Gloucestershire site. You will act as the main point of contact for NHS stakeholders, ensuring smooth day-to-day delivery and strong customer satisfaction.

You will collaborate with internal teams, suppliers and Trust staff to maintain service standards, manage stock and purchasing, and drive continuous improvement initiatives.

Qualifications

• Strong stakeholder and relationship management skills.
• Excellent organisational and time management abilities.
• Experience delivering services, operations or customer contracts.
• Strong Excel and data analysis skills.
• Proficient IT knowledge, including Microsoft Office.
• Excellent written and verbal communication.
• Able to prioritise, problem solve under pressure.
• Customer-focused with a passion for service excellence.
• Full UK driving licence desirable.

Responsibilities

• Manage day-to-day delivery of onsite managed services.
• Build and maintain relationships with NHS Trust stakeholders.
• Lead and support onsite coordinators.
• Oversee stock management, purchasing and supply chain performance.
• Monitor service delivery KPIs and customer satisfaction.
• Coordinate supplier meetings and contract reviews.
• Deliver training and support to Trust staff on company systems.
• Prepare reports, analyse data and provide operational insights.
• Attend customer, procurement and performance review meetings.
• Ensure effective communication between customers, suppliers and internal teams.

Skills

Stakeholder management

Organisation & time management

Service delivery management

Excel & data analysis

IT proficiency / MS Office

Written & verbal communication

Prioritisation & problem solving

Customer focus & service excellence

UK driving licence

Job description

Service Delivery Manager

Gloucester/Cheltenham Competitive Salary + Benefits

Are you an experienced relationship manager with strong operational, supply chain and stakeholder management skills?

Our client, a rapidly growing healthcare services provider supporting over 40 NHS Trusts nationwide, is looking to recruit a Service Delivery Manager to oversee the delivery of a key managed service contract within an NHS environment.

This is an exciting opportunity to join a successful organisation with an exceptional growth record and play a vital role in ensuring outstanding service delivery, customer satisfaction and operational excellence.

The Role

As Service Delivery Manager, you will be the main point of contact for NHS stakeholders, ensuring the smooth day-to-day delivery of services across the site. You will work closely with internal teams, suppliers and Trust staff to maintain high service standards, manage stock and purchasing processes, and support continuous improvement initiatives.

Key Responsibilities

• Manage the day-to-day delivery of onsite managed services
• Build and maintain strong relationships with NHS Trust stakeholders
• Lead and support onsite coordinators
• Oversee stock management, purchasing activities and supply chain performance
• Monitor service delivery KPIs and customer satisfaction levels
• Coordinate supplier meetings and contract reviews
• Deliver training and support to Trust staff on company systems
• Prepare reports, analyse data and provide operational insights
• Attend customer, procurement and performance review meetings
• Ensure effective communication between customers, suppliers and internal teams

About You

We're looking for a proactive and highly organised professional who can operate effectively in a fast-paced healthcare environment.

You'll Have:

• Excellent stakeholder and relationship management skills
• Strong organisational and time management abilities
• Experience managing service delivery, operations or customer contracts
• Strong Excel and data analysis skills
• Good IT knowledge, including Microsoft Office
• Excellent written and verbal communication skills
• The ability to prioritise, problem solve and work under pressure
• A customer-focused approach with a passion for service excellence
• Full UK driving licence desirable

What's on Offer?

• Opportunity to work within a prestigious NHS setting
• Key role within a growing, market-leading organisationCollaborative and supportive team environment
• Career development opportunities
• Competitive salary and benefits package