Senior Service Delivery Manager

Brook Street; Gloucester; On-site; GBP 42,000 - 62,000; Full time

Job summary

Brook Street Gloucester is seeking an experienced Service Delivery Manager to oversee the delivery of a key NHS managed service contract. You will ensure high service standards, stakeholder satisfaction and operational excellence across the site.

As the main point of contact for NHS stakeholders, you will manage stock, purchasing, reporting and continuous improvement initiatives while leading onsite coordinators and collaborating with internal teams and suppliers.

Qualifications

• Experience in a healthcare or NHS context is advantageous.
• Proactive and highly organised in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Manage the day-to-day delivery of onsite managed services.
• Build and maintain relationships with NHS Trust stakeholders.
• Lead and support onsite coordinators.
• Oversee stock management, purchasing and supply chain performance.
• Monitor service delivery KPIs and customer satisfaction.
• Coordinate supplier meetings and contract reviews.
• Deliver training and support to Trust staff on systems.
• Prepare reports and provide operational insights.
• Attend customer, procurement and performance review meetings.
• Ensure effective communication between customers, suppliers and internal teams.

Skills

Stakeholder management

Relationship management

Organisational skills

Time management

Service delivery

Data analysis

Excel

Communication skills

Problem solving

Tools

MS Office

Job description

Gloucester/Cheltenham Competitive Salary + Benefits

Are you an experienced relationship manager with strong operational, supply chain and stakeholder management skills?

Our client, a rapidly growing healthcare services provider supporting over 40 NHS Trusts nationwide, is looking to recruit a Service Delivery Manager to oversee the delivery of a key managed service contract within an NHS environment.

This is an exciting opportunity to join a successful organisation with an exceptional growth record and play a vital role in ensuring outstanding service delivery, customer satisfaction and operational excellence.

The Role

As Service Delivery Manager, you will be the main point of contact for NHS stakeholders, ensuring the smooth day-to-day delivery of services across the site. You will work closely with internal teams, suppliers and Trust staff to maintain high service standards, manage stock and purchasing processes, and support continuous improvement initiatives.

Key Responsibilities

• Manage the day-to-day delivery of onsite managed services
• Build and maintain strong relationships with NHS Trust stakeholders
• Lead and support onsite coordinators
• Oversee stock management, purchasing activities and supply chain performance
• Monitor service delivery KPIs and customer satisfaction levels
• Coordinate supplier meetings and contract reviews
• Deliver training and support to Trust staff on company systems
• Prepare reports, analyse data and provide operational insights
• Attend customer, procurement and performance review meetings
• Ensure effective communication between customers, suppliers and internal teams

About You

We're looking for a proactive and highly organised professional who can operate effectively in a fast-paced healthcare environment.

You’ll Have:

Excellent stakeholder and relationship management skills

Strong organisational and time management abilities

Experience managing service delivery, operations or customer contracts

Strong Excel and data analysis skills

Good IT knowledge, including Microsoft Office

Excellent written and verbal communication skills

The ability to prioritise, problem solve and work under pressure

A customer-focused approach with a passion for service excellence

Full UK driving licence desirable

What’s on Offer?

• Opportunity to work within a prestigious NHS setting
• Key role within a growing, market-leading organisation
• Collaborative and supportive team environment