Hospital Service Delivery Lead — Ops & Supply Chain

Brook Street; Guildford; On-site; GBP 33,000 - 36,000; Full time

Job summary

Brook Street is seeking a Service Delivery Manager to oversee the successful delivery of a managed service contract at Epsom Hospital. The role ensures critical medical supplies and equipment are available, supports clinical teams, manages suppliers, and leads a small onsite team.

Salary is £33,000 - £36,000 per annum, with opportunities to drive service excellence and deliver results in a healthcare environment.

Qualifications

• Experience in service delivery, operations, procurement, supply chain or contract management.
• Strong stakeholder management and communication skills.
• Experience managing suppliers and service performance.
• Healthcare or NHS experience would be advantageous.

Responsibilities

• Manage the day-to-day delivery of the onsite managed service.
• Lead and support the On-Site Coordinators.
• Oversee stock control, inventory management and product availability.
• Monitor stock rotation, expiry dates and stock takes.
• Manage supplier relationships and conduct regular review meetings.
• Identify cost savings and support supplier negotiations.
• Ensure contract KPIs are achieved and service standards are maintained.
• Build strong relationships with hospital departments and stakeholders.
• Train and support users of inhouse systems.
• Produce reports and manage service performance.

Skills

Service Delivery

Operations

Procurement

Supply Chain

Contract Management

Job description

Brook Street is seeking a Service Delivery Manager to oversee the successful delivery of a managed service contract at Epsom Hospital. The role ensures critical medical supplies and equipment are available, supports clinical teams, manages suppliers, and leads a small onsite team.

Salary is £33,000 - £36,000 per annum, with opportunities to drive service excellence and deliver results in a healthcare environment.