NHS Service Delivery Lead - Ops & Stakeholder Mgmt

Brook Street; Bradley Stoke; On-site; GBP 45,000 - 65,000; Full time

Job summary

Brook Street is recruiting a Service Delivery Manager to oversee a key NHS managed service contract at a Gloucestershire site. You will act as the main point of contact for NHS stakeholders, ensuring smooth day-to-day delivery and strong customer satisfaction.

You will collaborate with internal teams, suppliers and Trust staff to maintain service standards, manage stock and purchasing, and drive continuous improvement initiatives.

Qualifications

• Strong stakeholder and relationship management skills.
• Excellent organisational and time management abilities.
• Experience delivering services, operations or customer contracts.
• Strong Excel and data analysis skills.
• Proficient IT knowledge, including Microsoft Office.
• Excellent written and verbal communication.
• Able to prioritise, problem solve under pressure.
• Customer-focused with a passion for service excellence.
• Full UK driving licence desirable.

Responsibilities

• Manage day-to-day delivery of onsite managed services.
• Build and maintain relationships with NHS Trust stakeholders.
• Lead and support onsite coordinators.
• Oversee stock management, purchasing and supply chain performance.
• Monitor service delivery KPIs and customer satisfaction.
• Coordinate supplier meetings and contract reviews.
• Deliver training and support to Trust staff on company systems.
• Prepare reports, analyse data and provide operational insights.
• Attend customer, procurement and performance review meetings.
• Ensure effective communication between customers, suppliers and internal teams.

Skills

Stakeholder management

Organisation & time management

Service delivery management

Excel & data analysis

IT proficiency / MS Office

Written & verbal communication

Prioritisation & problem solving

Customer focus & service excellence

UK driving licence

Job description

Brook Street is recruiting a Service Delivery Manager to oversee a key NHS managed service contract at a Gloucestershire site. You will act as the main point of contact for NHS stakeholders, ensuring smooth day-to-day delivery and strong customer satisfaction.

You will collaborate with internal teams, suppliers and Trust staff to maintain service standards, manage stock and purchasing, and drive continuous improvement initiatives.