NHS Receptionist: Patient Services & Front Desk

NHS Professionals; High Wycombe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay rates- work this week,

Essential support when you need it- 24

Multi locational- work across nearbys

Manage shifts and timesheets via My B​

Bank shifts/ad hoc or longer-term

Training and development opportunities

Build holiday allowance for every work

Stakeholder pension scheme

Job summary

NHS Professionals is seeking a Receptionist at Wycombe Hospital in Buckinghamshire. You will handle phone enquiries, patient registration, and reception duties across sites, with a pattern Monday–Friday 8:00–16:00 and occasional weekends. Start ASAP for a 3-month period.

Role focuses on professional communication, patient confidentiality, and supporting a busy administrative team within the NHS environment.

Qualifications

• Experience taking and responding to telephone enquiries.
• Recent experience of working within a customer care environment.
• Experience of high demand, team-based environment.

Responsibilities

• Be able to demonstrate own role to new staff and those on induction.
• Answer the telephone in a professional and pleasant manner, and take accurate messages as required.
• Be available to work a 7-day working pattern (Saturdays and Sundays), cover leave and sickness absence and cover across sites. (Stoke Mandeville and Wycombe hospitals).
• Demonstrate a professional, non-judgemental and helpful manner when communicating with colleagues and the public, face to face and on the phone.
• Communicate verbally in a sensitive and caring manner with patients/ clients including situations where patients/clients may be distressed.
• Provide and receive routine information, orally, in writing, and electronically from patients, staff, and members of the public.
• To be proactive in supporting the changing demands within the service, likely to impact on the administrative team.
• Schedule all Endoscopy appointments on the Endoscopy Reporting System.
• Add repeat/surveillance patients to Endoscopy systems as instructed by the Team Leader/Admin Manager.
• Register all new patients on the computer database and check that they have not attended previously.
• Be able to take appropriate action when dealing with telephone and reception-based enquiries/situations, understanding when to refer the matter/issue on.
• Provide general non-clinical advice and information to patients.
• Inform the Team Leader/Admin Manager of annual leave arrangements as far in advance as possible and notify of any period of sickness at the earliest opportunity.
• Provide cross-cover for other staff across the service to ensure a consistent and effective service is always maintained.
• Have a flexible approach to covering other receptionists, i.e., annual leave, training, sickness.

Skills

Telephone enquiries

Customer care

Data Protection Act

Communication skills

Teamwork

Prioritisation

Job description

NHS Professionals is seeking a Receptionist at Wycombe Hospital in Buckinghamshire. You will handle phone enquiries, patient registration, and reception duties across sites, with a pattern Monday–Friday 8:00–16:00 and occasional weekends. Start ASAP for a 3-month period.

Role focuses on professional communication, patient confidentiality, and supporting a busy administrative team within the NHS environment.