Health Centre Receptionist & Admin - Flexible Shifts

Bupa UK; Guildford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension plan

Wellbeing initiatives

Job summary

Bupa UK Health Centre in Guildford is seeking a dedicated Receptionist / Administrator to join our front-of-house team. This full-time role (40 hours) runs Monday to Friday with potential Saturdays and shifts from 7am–3:30pm or 9am–5:30pm, depending on clinic needs.

You’ll be the welcoming face, handling enquiries and coordinating appointments to support our clinical teams. You’ll ensure accurate records, process payments and help maintain a smooth end-to-end customer journey while contributing

Qualifications

• Experience in customer service, reception or administrative roles.
• Strong communication and interpersonal skills with customers and colleagues.
• Good IT skills and high attention to detail, able to prioritise tasks.

Responsibilities

• Greet customers and provide a professional welcome from arrival to departure.
• Handle incoming calls, emails and customer enquiries efficiently and professionally.
• Support appointment administration, bookings, amendments and cancellations.
• Prepare customer documentation and maintain accurate records.
• Process customer payments and basic financial administration tasks.
• Manage customer reports, results and follow-up activities within timescales.
• Maintain clean, safe, and welcoming reception and waiting areas.
• Collaborate with clinical colleagues to support the customer journey.

Skills

Customer service

Organisation

IT skills

Attention to detail

Teamwork

Communication

Education

GCSE or equivalent

Tools

Microsoft Office

Clinic systems

Job description

Bupa UK Health Centre in Guildford is seeking a dedicated Receptionist / Administrator to join our front-of-house team. This full-time role (40 hours) runs Monday to Friday with potential Saturdays and shifts from 7am–3:30pm or 9am–5:30pm, depending on clinic needs.

You’ll be the welcoming face, handling enquiries and coordinating appointments to support our clinical teams. You’ll ensure accurate records, process payments and help maintain a smooth end-to-end customer journey while contributing