Hospital Front Desk: Patient Concierge & Admin

Nuffield Health; Horsell; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is seeking a friendly Receptionist for our Woking Hospital to deliver outstanding patient service on site. You will use clear communication, IT and organisational skills to assist patients and colleagues across the reception and administrative areas.

You will welcome patients, answer enquiries, book appointments and prepare paperwork, with empathy and professionalism. Experience in healthcare administration is a plus, and we offer supportive benefits.

Qualifications

• Excellent communication and interpersonal skills.
• Proficient IT and keyboard skills.
• Experience in healthcare administration is preferred.

Responsibilities

• Build positive relationships with patients using empathy and great service.
• Answer phone calls, handle enquiries, and book appointments.
• Welcome patients in person and guide them to changing or waiting rooms.
• Collaborate with colleagues to ensure the department runs smoothly.
• Prepare administrative documents, referrals, charge sheets, terms and conditions.

Skills

Communication skills

IT skills

Keyboard skills

Job description

Nuffield Health is seeking a friendly Receptionist for our Woking Hospital to deliver outstanding patient service on site. You will use clear communication, IT and organisational skills to assist patients and colleagues across the reception and administrative areas.

You will welcome patients, answer enquiries, book appointments and prepare paperwork, with empathy and professionalism. Experience in healthcare administration is a plus, and we offer supportive benefits.