Administrator

University Hospital Southampton NHS Trust; Southampton; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust invites applications for an Administrator. The role spans outpatient administration, reception duties, ward administration, and booking tasks across the Trust.

The successful candidate will support patients and clinical teams, ensuring accurate records and a friendly, efficient service. Offering comprehensive training and opportunities across multiple care groups, these positions may involve varied shifts, including evenings and weekends, with

Qualifications

• Experience in a customer services environment.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Ability to handle confidential information with discretion.
• Flexible and able to work across multiple locations and shifts.

Responsibilities

• Provide excellent customer service to patients and relatives.
• Register patients and manage hospital records with confidentiality.
• Support clinical teams by handling administrative tasks on wards.

Skills

Customer service

MS Office

Communication

Teamwork

Tools

Hospital IT systems

Job description

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Administrator

Contract Type: Permanent/Fixed Term

Please see below for detailed job description of the role. This is an exciting opportunity to join our team. Looking to start your career in the NHS? We are recruiting for full-time and part time across a variety of entry-level positions within our Trust. Our hospitals rely on a dedicated team of administrators, and these roles are key to keeping our services running smoothly. You will play an important part in supporting both patients and clinical teams, helping to ensure a positive and seamless patient experience. Wherever you join us, our values of Patients First, Working Together and Always Improving will guide everything you do. While we are a large university hospital, we pride ourselves on our commitment to continuous improvement and the genuine compassion we show to every patient. We offer a wide range of career pathways within administration, making this an excellent opportunity to build your experience within the NHS.

You will benefit from comprehensive training and development, giving you the support and skills needed to grow and progress in your career. Secondment opportunities will also be considered for internal applicants who are looking to broaden their experience across different roles or areas of the hospital The successful candidate will be responsible for undertaking a variety of administrative duties within a role aligned to their skills and experience. Placements may be available across University Hospital Southampton, Princess Anne Hospital or Royal South Hants Hospital.

Responsibilities

• Outpatient Administrator Centre - The Outpatient Administrator Centre is at the hub of outpatient administration within the Trust. It is a busy, interesting and often diverse department where we provide support to the clinical outpatient services and excellent customer service to patients.
• Receptionist - You will be the face of the Trust and responsible meeting and greeting our patients and their relatives in a friendly and knowledgeable manner. You may also be responsible for registering of patients on to the hospital computer systems and ensuring all patients personal matters / records are dealt with in a confidential manner.
• Ward Administrator - You will be working on a ward(s) providing administrative support such as managing patient notes, relieving clinical staff of general administrative duties, answering the phone and meeting and greeting patients and relatives.
• Booking Administrator - the role will provide excellent customer service to patients, relatives/carers and to external agencies and you will build good working relationship with the Consultants, the rest of the administrative team and nursing staff.
• Emergency Care Administrator within the Emergency Care Unit here at University Hospital Southampton. The department is in operation 24/7 - 365 days and the roles entail a variety of shifts over each 4-week period including early shifts, late shift, long days, twilights (if the candidate drives and does not rely on public transport) plus nights. They will also be rostered for bank holidays and Christmas one year, and the next year New Year.

WHAT YOU WILL DO

• To provide an excellent customer service to patients, relatives/carers and to external agencies
• Ensure a consistent and effective administrative service is maintained at all times
• Build relationships with stakeholders externally and internally

WHAT WE ARE LOOKING FOR

• Have experience of working in a customer services environment
• Have a friendly and approachable manner
• Be polite, sympathetic and diplomatic and have a can-do attitude
• Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence
• Provide comprehensive administration services and have high standards of accuracy and attention to detail
• High standards of accuracy with attention to detail
• Ability to communicate over the telephone and in person
• Competent IT skills, including a working knowledge of Microsoft Office packages
• The ability to work independently but also be a good team player
• The hospital offers a 24 hour service, however for these roles you could be scheduled onto shifts between the hours of 7am and 10pm Monday to Sunday so will require good flexibility around your working hours.
• If you are looking for part time employment, please note we would need you to work a minimum of 15 hours per week.
• There are roles across the Trust, including in care groups such as Women and Newborn, Neurosciences and more.