NHS Onsite Outpatient Team Lead

FHFT Education Academy; Ascot; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Flexible working patterns

On-site facilities

Job summary

Frimley Health NHS Foundation Trust is seeking an Outpatient Bookings Team Leader for the General Surgery and Urology Outpatient Bookings Team based at Greenwood Offices, Ascot. You will manage staff, support SOPs, and help deliver NHS targets while ensuring patient pathways run smoothly and efficiently.

This onsite role requires strong administration, communication, and leadership skills to support the clinical team and maintain high-quality service delivery.

Qualifications

• GCSE level education or equivalent experience.
• NVQ 3 in Business and Administration or NHS experience.
• NVQ level 3 Admin or equivalent.

Responsibilities

• Manage staff on a day-to-day basis including induction, appraisal and initial performance management.
• Support SOPs for staff with the Patient Pathway Co-ordinator.
• Assist in delivering NHS targets and capacity planning.
• Respond to all administrative duties within the team promptly.
• Be multi-skilled and support all areas of the department as required.
• Maintain confidentiality in line with Trust policy.
• Liaise with Clinical team to provide high-quality, empathetic service.
• Ensure capacity is fully utilized and escalate when demand exceeds capacity.
• Attend specialty meetings for lead specialty when required.
• Follow Trust and local policies at all times.
• Handle patient/staff complaints professionally and resolve when possible.
• Utilize Microsoft Office applications for day-to-day operations and reporting requirements.

Skills

Prioritisation

Office management

Clear communication

Analytical thinking

Written communication

Attention to detail

NHS targets knowledge

Medical terminology

Education

GCSE or equivalent

NVQ 3 Business/Admin or NHS experience

NVQ level 3 Admin

Tools

Microsoft Office

Excel

Word

Job description

Frimley Health NHS Foundation Trust is seeking an Outpatient Bookings Team Leader for the General Surgery and Urology Outpatient Bookings Team based at Greenwood Offices, Ascot. You will manage staff, support SOPs, and help deliver NHS targets while ensuring patient pathways run smoothly and efficiently.

This onsite role requires strong administration, communication, and leadership skills to support the clinical team and maintain high-quality service delivery.