Outpatient Bookings Team Leader

FHFT Education Academy; Ascot; Sur place; GBP 30 000 - 33 000; Plein temps

Avantages offerts par ce poste

Flexible working patterns

On-site facilities

Résumé du poste

Frimley Health NHS Foundation Trust is seeking an Outpatient Bookings Team Leader for the General Surgery and Urology Outpatient Bookings Team based at Greenwood Offices, Ascot. You will manage staff, support SOPs, and help deliver NHS targets while ensuring patient pathways run smoothly and efficiently.

This onsite role requires strong administration, communication, and leadership skills to support the clinical team and maintain high-quality service delivery.

Qualifications

• GCSE level education or equivalent experience.
• NVQ 3 in Business and Administration or NHS experience.
• NVQ level 3 Admin or equivalent.

Responsabilités

• Manage staff on a day-to-day basis including induction, appraisal and initial performance management.
• Support SOPs for staff with the Patient Pathway Co-ordinator.
• Assist in delivering NHS targets and capacity planning.
• Respond to all administrative duties within the team promptly.
• Be multi-skilled and support all areas of the department as required.
• Maintain confidentiality in line with Trust policy.
• Liaise with Clinical team to provide high-quality, empathetic service.
• Ensure capacity is fully utilized and escalate when demand exceeds capacity.
• Attend specialty meetings for lead specialty when required.
• Follow Trust and local policies at all times.
• Handle patient/staff complaints professionally and resolve when possible.
• Utilize Microsoft Office applications for day-to-day operations and reporting requirements.

Connaissances

Prioritisation

Office management

Clear communication

Analytical thinking

Written communication

Attention to detail

NHS targets knowledge

Medical terminology

Formation

GCSE or equivalent

NVQ 3 Business/Admin or NHS experience

NVQ level 3 Admin

Outils

Microsoft Office

Excel

Word

Description du poste

Main area General Surgery and Urology Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 08:30 - 16:30) Job ref 151-ZT123

Site Greenwood Offices Town Ascot, Berkshire Salary £29,812 - £32,715 per annum incl HCAS Salary period Yearly Closing 29/10/2026 23:59

Job overview

An exciting opportunity has arisen for an Outpatient Bookings Team Leader to join the General Surgery and Urology Outpatient Bookings Team at Frimley Park. This is an onsite role based at Greenwood Offices, next to Heatherwood Hospital

The postholder will work closely with all clinical areas to support the Trust's targets, i.e. referral to treatment and cancer targets and be responsible for the day to day management of the staff including induction, appraisal and initial performance management.

As a key member of the team, the postholder will play an integral role in supporting the Outpatient Bookings Team and ensuring the smooth and efficient management of patient pathways.

Main duties of the job

• To manage staff on a day to day basis including induction, appraisal and initial performance management
• To support the Patient Pathway Co-ordinator to maintain Standard Operating Procedures (SOPs) for staff
• To support the Trust in delivering NHS targets.
• To respond in a timely fashion to all administrative duties within the team
• To be multi-skilled in your working role and able to assist in all areas of the department as and when required
• To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy
• To liaise with the Clinical team and Patient Pathway Co-ordinator/Service Manager to provide a high quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise
• To ensure capacity is fully utilised and to upscale when demand exceed capacity available and there is a potential patient risk to performance and patient safety
• To adhere to the Trust values of being committed to excellence, working together and facing the future
• To attend specialty meetings for your lead specialty as and when required
• Follow all Trust and local policies and procedures at all times
• To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal

To use Microsoft Office applications effectively to support day‑to‑day operational, administrative, and reporting requirements

Working for our organisation

Visa Sponsorship:
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Detailed job description and main responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Experience

• Experience of working within a team/office environment
• NHS experience
• Experienced user of Microsoft office (Excel, Word) Customer care experience
• Administrative Experience
• Experience in manipulating spreadsheets
• Working in the NHS either in a hospital/private practice/GP setting

Skills and knowledge

• Ability to prioritise workload
• Office management.
• Ability to communicate clearly
• High level analytical approach to problem solving
• Excellent written and verbal communication skills
• Exceptional attention to detail
• Ability to prioritise workloads, deliver results and meet deadlines
• Understanding of medical terminology
• Knowledge of NHS targets

Qualifications

• Good education GCSE standard or equivalent experience
• NVQ 3 in Business and Administration or NHS experience
• NVQ level 3 Admin or equivalent

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on‑site renewables energy and intelligent energy systems. Th rough our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.