Booking Team Leader

East Cheshire NHS Trust; Macclesfield; On-site; GBP 35,000 - 45,000; Full time

Job summary

East Cheshire NHS Trust is seeking an organised, proactive leader to join the Outpatient Management Team. You will support the smooth delivery of outpatient services, oversee booking and admin teams, and ensure clinics run effectively with timely patient appointments.

You will lead rotas, training, and staff development while contributing to planning, performance monitoring and cost improvements across clinic locations.

Qualifications

• Experience leading booking/administration teams in healthcare settings.
• Strong ability to coordinate staff rotas and monitor workload.

Responsibilities

• Oversee day-to-day operations of the booking and administrative teams.
• Coordinate rotas and ensure staff training and support to agreed standards.
• Manage appointment capacity, waiting lists and clinic changes promptly.
• Support service planning, performance monitoring and cost-effective delivery.

Skills

Outpatient management

Team leadership

Rotas coordination

Booking systems

Job description

We are seeking an organised, proactive and people-focused leader to join our Outpatient Management Team. In this pivotal role, you will support the smooth and efficient delivery of outpatient services across the organisation, ensuring clinics run effectively and patients receive timely appointments.

You will oversee the day-to-day operations of the booking and administrative teams, providing clear leadership, coordinating rotas, and ensuring staff are trained, supported and working to agreed standards. A key part of the role involves managing appointment capacity, maintaining accurate booking systems, and ensuring waiting lists and clinic changes are handled promptly and in line with Trust policies.

You will contribute to service planning, performance monitoring and continuous improvement, producing reports, supporting business planning and helping to deliver cost-effective services.

Hours per week: 34

We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons., The post-holder will support the Outpatient Management Team in the effective day-to-day running of all outpatient clinic locations, ensuring services are delivered smoothly and in line with Trust policies. They will oversee the coordination and maintenance of clinic sessions on the booking system, manage appointment capacity, and ensure waiting lists, short-notice changes and cancelled appointments are handled promptly and accurately. The role includes providing visible leadership to the administrative and booking teams, managing rotas, supervising daily workload, conducting appraisals, identifying training needs and supporting staff development to maintain high standards of performance.

The post-holder will contribute to business planning, service development and performance monitoring by producing reports, supporting financial reviews and helping to deliver cost-improvement initiatives. They will ensure patient activity is recorded efficiently, liaise with internal departments to resolve booking queries, respond to complaints where appropriate, and maintain effective communication with staff and service users.

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.