Private Outpatient Admin & Booking Team Lead

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 50,000 - 65,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking an experienced Private Patient Team Lead to manage the Private Outpatient Admin and Reception teams across Parkside and Heatherwood sites. You will build strong internal and external relationships to ensure outstanding customer service and support Parkside management in delivery of services.

The role will oversee day-to-day outpatient admin, pre-op and CIU bookings, drive improvements, and manage staff including inductions, 121s and performance

Qualifications

• Experience leading admin teams in healthcare settings.
• Strong customer service focus and stakeholder engagement.
• Experience with hospital information systems (EPIC, CC8) is desirable.

Responsibilities

• Team Lead for Private Outpatient Admin and Reception teams across Parkside and Heatherwood, ensuring excellent customer service and supporting Parkside management.
• Oversee day-to-day running of outpatient admin, pre-op and reception functions across sites, supporting the Service Manager.
• Manage pre-op and CIU bookings service, including booking patients.
• Lead service transformation initiatives to meet Trust requirements, largely system-based with EPIC & CC8.
• Manage staff including induction, 121s, performance reviews, rotas and sickness management.

Job description

Frimley Health NHS Foundation Trust is seeking an experienced Private Patient Team Lead to manage the Private Outpatient Admin and Reception teams across Parkside and Heatherwood sites. You will build strong internal and external relationships to ensure outstanding customer service and support Parkside management in delivery of services.

The role will oversee day-to-day outpatient admin, pre-op and CIU bookings, drive improvements, and manage staff including inductions, 121s and performance