Outpatient Bookings Team Leader

Frimley Health NHS Foundation Trust; Ascot; On-site; GBP 25,000 - 32,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking an Outpatient Bookings Team Leader for the General Surgery and Urology Outpatient Bookings Team at Frimley Park. This on-site role is based at Greenwood Offices, next to Heatherwood Hospital, and requires managing staff, maintaining SOPs, and ensuring efficient patient pathways.

You will work to support NHS targets, oversee day-to-day operations, and collaborate with clinical teams to deliver a high-quality, customer-focused service while protecting

Qualifications

• Experience in working within a team/office environment
• NHS experience
• Proficient with Microsoft Office (Excel, Word)
• Administrative experience
• Experience manipulating spreadsheets
• GCSE or equivalent education
• NVQ 3 in Business and Administration or NHS experience
• NVQ level 3 Admin or equivalent (desirable)

Responsibilities

• Manage staff on a day-to-day basis including induction, appraisal and initial performance management
• Support SOPs for staff and ensure compliance
• Support NHS targets and performance monitoring
• Respond promptly to administrative duties within the team
• Be multi-skilled and assist in all department areas as required
• Maintain strict confidentiality of correspondence
• Liaise with Clinical team and Service Manager to provide high-quality service
• Ensure capacity is fully utilised and escalate when demand exceeds capacity
• Attend specialty meetings as required
• Follow Trust policies and procedures at all times
• Use MS Office to support operational, administrative and reporting tasks

Skills

Team management

NHS experience

Microsoft Office (Excel, Word)

Administrative experience

Manipulating spreadsheets

Clear communication

Prioritise workload

Attention to detail

Education

GCSE or equivalent

NVQ 3 in Business and Administration or NHS experience

Tools

Epic EPR

Job description

Job Overview

An exciting opportunity has arisen for an Outpatient Bookings Team Leader to join the General Surgery and Urology Outpatient Bookings Team at Frimley Park. This is an onsite role based at Greenwood Offices, next to Heatherwood Hospital

The postholder will work closely with all clinical areas to support the Trust's targets, i.e. referral to treatment and cancer targets and be responsible for the day to day management of the staff including induction, appraisal and initial performance management.

As a key member of the team, the postholder will play an integral role in supporting the Outpatient Bookings Team and ensuring the smooth and efficient management of patient pathways.

Main duties of the job

• To manage staff on a day to day basis including induction, appraisal and initial performance management
• To support the Patient Pathway Co-ordinator to maintain Standard Operating Procedures (SOPs) for staff
• To support the Trust in delivering NHS targets.
• To respond in a timely fashion to all administrative duties within the team
• To be multi-skilled in your working role and able to assist in all areas of the department as and when required
• To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy
• To liaise with the Clinical team and Patient Pathway Co-ordinator/Service Manager to provide a high quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise
• To ensure capacity is fully utilised and to elevate when demand exceed capacity available and there is a potential patient risk to performance and patient safety
• To adhere to the Trust values of being committed to excellence, working together and facing the future
• To attend specialty meetings for your lead specialty as and when required
• Follow all Trust and local policies and procedures at all times
• To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal
• To use Microsoft Office applications effectively to support day-to-day operational, administrative, and reporting requirements

Working for our organisation

Visa Sponsorship

This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Detailed Job Description And Main Responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

We reserve the right to close this application early if sufficient applications have been received

Person specification

Experience

Essential criteria

• Experience of working within a team/office environment
• NHS experience
• Experienced user of Microsoft office (Excel, Word) Customer care experience
• Administrative Experience
• Experience in manipulating spreadsheets

Desirable criteria

• Working in the NHS either in a hospital/private practice/GP setting

Skills and knowledge

Essential criteria

• Ability to prioritise workload
• Office management.
• Ability to communicate clearly
• High level analytical approach to problem solving
• Excellent written and verbal communication skills
• Exceptional attention to detail
• Ability to prioritise workloads, deliver results and meet deadlines

Desirable criteria

• Understanding of medical terminology
• Knowledge of NHS targets

Qualifications

Essential criteria

• Good education GCSE standard or equivalent experience
• NVQ 3 in Business and Administration or NHS experience

Desirable criteria

• NVQ level 3 Admin or equivalent

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy - FHFT 2030 - sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values - Committed to Excellence, Working Together, Facing the Future - we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.