NHS Medical Secretary - Detail-Oriented Clinic Support

Swbh; Birmingham; On-site; GBP 23,000 - 29,000; Full time

Job summary

Sandwell and West Birmingham NHS Trust is seeking an experienced Medical Secretary to provide a comprehensive secretarial service to Consultants and clinical teams within a designated specialty. You will produce accurate correspondence, maintain patient records, and act as the first point of contact for enquiries, helping to deliver timely care with attention to detail.

The role involves audio/copy typing with medical terminology, drafting letters, scheduling outpatient appointments, and

Qualifications

• Substantial NHS experience.
• Knowledge of waiting list and patient management systems.
• Knowledge of PAS systems and other databases.
• GCSE English and Maths (Grade C+).
• RSA Typing Level 2 or Word processing or equivalent.
• Shorthand qualification, 60 wpm or above.

Responsibilities

• Provide a full audio/copy typing service to consultants and teams using complex medical terminology.
• Draft letters to patients following test results within defined parameters.
• Arrange rotas for medical teams as required.
• Help ensure clinical letters are produced within prescribed timescales (e.g., 24 hours for new oncology patients).
• Coordinate outpatient appointments and GP correspondence for non-attendance and urgent cases.
• Arrange transport for patients and domiciliary visits when needed.

Skills

NHS experience

Waiting list management

PAS systems knowledge

Excellent IT skills

Education

GCSE English & Maths (C+)

RSA Typing Level 2

Shorthand 60 wpm

Job description

Sandwell and West Birmingham NHS Trust is seeking an experienced Medical Secretary to provide a comprehensive secretarial service to Consultants and clinical teams within a designated specialty. You will produce accurate correspondence, maintain patient records, and act as the first point of contact for enquiries, helping to deliver timely care with attention to detail.

The role involves audio/copy typing with medical terminology, drafting letters, scheduling outpatient appointments, and