Medical Secretary

Swbh; Birmingham; On-site; GBP 23,000 - 29,000; Full time

Job summary

Sandwell and West Birmingham NHS Trust is seeking an experienced Medical Secretary to provide a comprehensive secretarial service to Consultants and clinical teams within a designated specialty. You will produce accurate correspondence, maintain patient records, and act as the first point of contact for enquiries, helping to deliver timely care with attention to detail.

The role involves audio/copy typing with medical terminology, drafting letters, scheduling outpatient appointments, and

Qualifications

• Substantial NHS experience.
• Knowledge of waiting list and patient management systems.
• Knowledge of PAS systems and other databases.
• GCSE English and Maths (Grade C+).
• RSA Typing Level 2 or Word processing or equivalent.
• Shorthand qualification, 60 wpm or above.

Responsibilities

• Provide a full audio/copy typing service to consultants and teams using complex medical terminology.
• Draft letters to patients following test results within defined parameters.
• Arrange rotas for medical teams as required.
• Help ensure clinical letters are produced within prescribed timescales (e.g., 24 hours for new oncology patients).
• Coordinate outpatient appointments and GP correspondence for non-attendance and urgent cases.
• Arrange transport for patients and domiciliary visits when needed.

Skills

NHS experience

Waiting list management

PAS systems knowledge

Excellent IT skills

Education

GCSE English & Maths (C+)

RSA Typing Level 2

Shorthand 60 wpm

Job description

Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.

Job overview

Are you highly organised, detail-oriented, and passionate about supporting patient care? We are looking for an experiencedMedical Secretary to join our team and provide a comprehensive secretarial service to Consultants and their clinical teams within a designated specialty.

As a Medical Secretary, you will play a key role in ensuring the smooth and efficient delivery of clinical services. You will be responsible for producing accurate and timely correspondence, maintaining patient records, and acting as the first point of contact for enquiries. This is a varied and rewarding position where your attention to detail and ability to prioritise will make a real difference to patient experience and service delivery.

Main duties of the job

Provide a full audio/copy typing service to a consultant(s) and team(s) of both clinical and non-clinical nature, regularly using complex medical terminology within high volumes of workload.

Draft letters on behalf of the consultant on routine and other matters, to include the drafting of letters to patients following receipt of test results within defined parameters.

Devise, type and distribute working rotas for medical teams where required.

Assist in achieving National and Local performance targets by ensuring clinical letters are produced in a prescribed timescales e.g. within 24 hours for newly diagnosed oncology patients.

Arrangement of out-patient clinic appointments and processing standard correspondence to General Practitioners when patients fail to attend for appointments as well as for urgent appointments as necessary.

Arrangement of transport for patients, as appropriate for non clinical attendance as requested by the Trust.

Arrange domiciliary visits for medical staff, where required, ensuring the completion of documentation for these visits to facilitate appropriate payment.

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Detailed job description and main responsibilities

For further information about this job role please see the job description and person specification attached.

Person specification

Experience

• Substantial experience within the NHS.
• Knowledge of waiting list / patient management systems.
• Knowledge of PAS systems and other relevant databases.

Qualifications

• GCSE English and Maths Grade C and above
• Excellent IT skills to include databases.
• Experience in supporting patient follow up appointments
• RSA Typing Level 2/ Word processing or equivalent.
• Shorthand qualification, 60 wpm or above

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing better, faster and safer care to the population of the Black Country and beyond.

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

• Better protect elective / planned care service delivery across the system by organising on a 'hot and cold' arrangement
• Consider the optimal use of resources through consolidation and specialisation, and
• Seek to reduce unwarranted variance, level up / standardise care through a 'Networked Service Solution' approach across the four sites

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly acrossthefour partner Trusts to better meet patient and service needs.

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department by joining our Green Impact programme.