Patient Pathway Navigator & Medical Secretary

Sandwell and West Birmingham Hospitals NHS Trust; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Sandwell and West Birmingham NHS Trust is recruiting to support administrative processes tied to patient pathways. The role involves coordinating and tracking patient journeys from referral through treatment and discharge, with emphasis on patient experience and managing queries and appointment details.

The post requires relevant medical secretarial experience (or AMSPAR) to proceed with your application. You will work within a trusted NHS team serving the Sandwell and West Birmingham area.

Qualifications

• Applicants must have relevant medical secretarial experience (or AMSPAR) otherwise we will not be able to continue with your application

Responsibilities

• Actively manage administrative processes linked to patient pathways, supporting patient experience and flow through outpatient, day case, diagnostics and discharge stages.
• Coordinate, navigate and track a caseload of patients through care pathways and inform blocks/capacity issues to the patient administration manager.
• Offer patient advocacy by managing each patient journey and addressing queries, appointments, admissions and information needs.

Skills

Medical secretarial experience

Job description

Sandwell and West Birmingham NHS Trust is recruiting to support administrative processes tied to patient pathways. The role involves coordinating and tracking patient journeys from referral through treatment and discharge, with emphasis on patient experience and managing queries and appointment details.

The post requires relevant medical secretarial experience (or AMSPAR) to proceed with your application. You will work within a trusted NHS team serving the Sandwell and West Birmingham area.