Lead Medical Secretary & Patient Pathway Coordinator

University Hospitals Birmingham NHS Foundation Trust; Sutton; On-site; GBP 28,000 - 31,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust seeks a medical secretary to provide a high-quality non-clinical secretarial and admin service to a busy specialty. You will act as a key point of contact for patients, relatives, clinicians and external partners, handling queries professionally and escalating where needed.

You will coordinate patient pathways, manage appointments, correspondence, referrals, typing, lists and follow-up actions, using Trust systems with care for

Qualifications

• GCSE English and Maths (A–C) as minimum requirement.
• Business Administration NVQ 3 or equivalent clerical experience.
• AMSPAR certificate or equivalent knowledge of medical terminology.
• Working knowledge of medical terminology.

Responsibilities

• Provide non-clinical advice and information and escalate clinical queries as needed.
• Support patient pathway coordination by liaising with clinicians, operational teams and external providers.
• Monitor patient-related information and follow up on clinics, waiting lists and reports.
• Handle sensitive contacts with empathy, tact and discretion.
• Identify concerns that may affect patient care, access or delays in the pathway.
• Support administrative processes and provide guidance to junior staff when required.

Skills

Organisational skills

Communication skills

Customer service

Confidentiality

Team player

IT/computer skills

Multitasking

Education

GCSE English and Maths (A–C)

Business Administration NVQ level 3

AMSPAR certificate

Medical terminology knowledge

Tools

Microsoft Office

Electronic patient records systems

Job description

University Hospitals Birmingham NHS Foundation Trust seeks a medical secretary to provide a high-quality non-clinical secretarial and admin service to a busy specialty. You will act as a key point of contact for patients, relatives, clinicians and external partners, handling queries professionally and escalating where needed.

You will coordinate patient pathways, manage appointments, correspondence, referrals, typing, lists and follow-up actions, using Trust systems with care for