Band 3 Medical Secretary - Paediatrics

University Hospitals Birmingham NHS Foundation Trust; Sutton; On-site; GBP 26,000 - 27,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust invites applications for a full-time Band 3 Medical Secretary in the Paediatric Department at Good Hope Hospital. You will provide a comprehensive secretarial and administrative service, support clinical teams, and act as first point of contact with excellent communication skills.

The role requires audio-typing accuracy, proficiency with MS Office, and the ability to multitask in a busy healthcare setting.

Qualifications

• Essential: Good General Education (e.g. GCSE English and Maths A-C)
• Essential: Business Administration NVQ level 3 or equivalent clerical experience

Responsibilities

• Audio typing of clinical and admin letters.
• Booking, rescheduling and cancelling appointments/clinics.
• Managing patient waiting lists and arranging meetings.
• Record-keeping and handling enquiries of clinical/non-clinical nature.
• Demonstrates confidentiality and professional conduct.

Skills

Audio typing

MS Office

Communication skills

Organisation

Multitask

Education

GCSE English & Maths A-C

Business Administration NVQ Level 3

AMSPAR certificate (desirable)

Tools

Word

Excel

Outlook

Job description

Job Summary

A fantastic opportunity has arisen for a full-time Band 3 Medical Secretary in the Paediatric Department at Good Hope Hospital. You will be expected to provide a comprehensive secretarial and administrative service within this very busy department. This secretarial role will entail working closely with our Clinical teams to provide safe and effective management of patients; you will be the first point of contact so you should also possess excellent communication skills.

Our Medical Secretaries provide a highly valued service so we are looking for an individual who has experience and a proven track record of working as a Secretary/Administrator preferably within a healthcare environment; along with accurate audio-typing skills; you should be well organised, be able to multi-task, and stay calm under pressure with the flexibility to respond to any changing service demands at short notice. You should also have knowledge and have worked with MS Office and be able to pick up new IT systems quickly.

Job Summary

A fantastic opportunity has arisen for a full-time Band 3 Medical Secretary in the Paediatric Department at Good Hope Hospital. You will be expected to provide a comprehensive secretarial and administrative service within this very busy department. This secretarial role will entail working closely with our Clinical teams to provide safe and effective management of patients; you will be the first point of contact so you should also possess excellent communication skills.

Our Medical Secretaries provide a highly valued service so we are looking for an individual who has experience and a proven track record of working as a Secretary/Administrator preferably within a healthcare environment; along with accurate audio-typing skills; you should be well organised, be able to multi-task, and stay calm under pressure with the flexibility to respond to any changing service demands at short notice. You should also have knowledge and have worked with MS Office and be able to pick up new IT systems quickly.

Main Duties, Tasks & Skills Required

The main duties will include audio typing of clinical and admin letters; booking, rescheduling and cancelling of appointments/clinics; managing patient partial booking waiting lists; coordinating and arranging meetings; record-keeping; dealing with enquiries of a clinical and non-clinical nature; and any other secretarial/admin tasks that fall within the job description.

We also offer flexible working within the department.

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Qualifications

Essential

• Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• Business Administration NVQ level 3 or equivalent experience in a clerical environment

Desirable

• AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Experience

Essential

• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of using IT systems

Desirable

• Experience of working in a busy environment
• Experience of working in Healthcare

Additional Criteria

Essential

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Good keyboard / IT skills
• Good organisation skills and ability to multitask
• Good time management skills
• Ability to deal professionally with enquiries from staff
• Ability to problem solve
• Understand confidentiality and apply the principles
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive
• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Good inter-personal and communication skills.
• Good organisational skills
• Team Player
• Conscientious
• Demonstrates reliability, motivation and commitment
• Ability to travel to multiple sites

Desirable

• Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary

£25760.00 to £27476.00 Yearly

Contract

Permanent

Working pattern

Full-Time, Flexible Working

Reference number

304-9018990

Job locations

Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR

Attachments

Job DescriptionJD PS.pdf - 471KB Opens in a new window