Medical Secretary - Dermatology

Sandwell and West Birmingham Hospitals NHS Trust; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Sandwell and West Birmingham NHS Trust is recruiting to support administrative processes tied to patient pathways. The role involves coordinating and tracking patient journeys from referral through treatment and discharge, with emphasis on patient experience and managing queries and appointment details.

The post requires relevant medical secretarial experience (or AMSPAR) to proceed with your application. You will work within a trusted NHS team serving the Sandwell and West Birmingham area.

Qualifications

• Applicants must have relevant medical secretarial experience (or AMSPAR) otherwise we will not be able to continue with your application

Responsibilities

• Actively manage administrative processes linked to patient pathways, supporting patient experience and flow through outpatient, day case, diagnostics and discharge stages.
• Coordinate, navigate and track a caseload of patients through care pathways and inform blocks/capacity issues to the patient administration manager.
• Offer patient advocacy by managing each patient journey and addressing queries, appointments, admissions and information needs.

Skills

Medical secretarial experience

Job description

Actively managing the administrative processes associated with patient pathways and contributing to the effectiveness of clinical teams (including patient experience, patient flow and waiting list management) for specialty teams. Co-ordinating, navigating and tracking a caseload of patients efficiently and effectively through their care pathway(s) i.e. outpatients, day case, diagnostics from referral to treatment and discharge for specific specialty areas and notifying the patient administration manager of blocks and capacity issues. Undertaking a patient advocacy role actively case managing each patient/service users journey (customer relations and key point of contact) ensuring that they have a good patient experience and flow through their pathway efficiently and effectively, including dealing with queries, concerns, complaints, access to healthcare professionals, information on appointments and admission arrangements etc.

Applicants must have relevant medical secretarial experience (or AMSPAR) otherwise we will not be able to continue with your application

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it.Visit the SWB website to find out more about our ambitions and people plans.