Front Desk Clinic Receptionist & Patient Services

North Tees & Hartlepool NHS Foundation Trust; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Job summary

North Tees and Hartlepool NHS Foundation Trust is recruiting a Receptionist to greet patients in person and over the phone, support with appointment scheduling, and handle ward requests within a centralised OPD admin team.

Role involves liaising with GPs, consultants and clinicians, managing self-check-in processes, and maintaining the InTouch system updates across sites within University Hospitals Tees as required.

Responsibilities

• Greeting patients face to face and via the telephone.
• Answering the phone and dealing with the answerphone and emails.
• Making follow up appointments.
• Assisting with ward requests in a timely manner.
• Liaising with GP's, Consultants, Clinicians, and Holme House Prison queries.

Job description

North Tees and Hartlepool NHS Foundation Trust is recruiting a Receptionist to greet patients in person and over the phone, support with appointment scheduling, and handle ward requests within a centralised OPD admin team.

Role involves liaising with GPs, consultants and clinicians, managing self-check-in processes, and maintaining the InTouch system updates across sites within University Hospitals Tees as required.