NHS Front Desk & Admin Coordinator

East of England Community Health & Care NHS Trust; Cambridgeshire and Peterborough; On-site; GBP 22,000 - 29,000; Full time

Job summary

East of England Community Health & Care NHS Trust in Cambridgeshire is seeking an Admin Assistant/Receptionist to provide front-desk support, greet visitors, respond to calls and emails, and coordinate appointments. You will handle post, photocopying, printing and other routine admin tasks while supporting busy clinical teams and maintaining service contact lists.

Working Monday to Friday, 8:30–4:30, with a focus on excellent customer service and confidentiality.

Qualifications

• GCSE Maths and English or equivalent.
• Good all round admin and PC skills.
• Knowledge of NHS systems desirable.
• Excellent people skills and ability to communicate at all levels.
• Ability to work to tight deadlines.

Responsibilities

• First point of contact on site for patients and visitors; check in and signpost.
• Answer calls and emails; coordinate care according to protocols.
• Complete administration tasks including scanning, printing, and filing.
• Book interpreters and manage appointments; maintain records (electronic and paper).
• Support with archived records and data protection compliance.
• Maintain service contact lists and assist with SMS communications.

Skills

Admin skills

Customer service

Communication

Deadline management

Education

GCSE Maths & English

Tools

SystmOne

Job description

East of England Community Health & Care NHS Trust in Cambridgeshire is seeking an Admin Assistant/Receptionist to provide front-desk support, greet visitors, respond to calls and emails, and coordinate appointments. You will handle post, photocopying, printing and other routine admin tasks while supporting busy clinical teams and maintaining service contact lists.

Working Monday to Friday, 8:30–4:30, with a focus on excellent customer service and confidentiality.