Care-Driven Admin & Front Desk Coordinator

East of England Community Health and Care NHS Trust; England; On-site; GBP 22,000 - 26,000; Full time

Job summary

East of England Community Health and Care NHS Trust is seeking an administrative assistant to support frontline teams. You will be the first point of contact for patients and visitors, handle calls and emails, and coordinate care according to established protocols.

The role involves SystmOne administration, appointment bookings, and basic records handling. Monday–Friday, 8:30–16:30, with opportunities to contribute to service delivery and patient communications.

Qualifications

• GCSE in Maths and English or equivalent.
• Good all round admin and PC skills.
• Excellent people skills, and ability to communicate at all levels.
• Ability to work to tight deadlines.

Responsibilities

• First point of contact on site for patients and visitors.
• Receiving and dealing with calls, emails, and other contacts to coordinate care.
• Recognising when referral to a clinician is required and escalating accordingly.
• Completing admin tasks on SystmOne and booking clinics.
• Booking interpreters and coordinating rotas/room bookings.

Skills

Good admin skills

Excellent people skills

Ability to work to tight deadlines

Education

GCSE in Maths and English or equivalent

Job description

East of England Community Health and Care NHS Trust is seeking an administrative assistant to support frontline teams. You will be the first point of contact for patients and visitors, handle calls and emails, and coordinate care according to established protocols.

The role involves SystmOne administration, appointment bookings, and basic records handling. Monday–Friday, 8:30–16:30, with opportunities to contribute to service delivery and patient communications.