NHS Receptionist/Telephonist - Part Time

Transformation Unit; Rochester; Hybrid; GBP 23,000 - 28,000; Part time

Job summary

Kent Community Health NHS Foundation Trust is seeking a Receptionist/Telephonist to support frontline NHS teams with professional front-desk and telephony duties. This part-time role (22 hours per week) involves providing patient-facing reception, handling calls, and contributing to a team delivering high-quality care within the community setting.

Applicants must have strong customer service and IT skills; NHS experience is beneficial but not essential.

Qualifications

• Recent administrative experience and versatility to take on a variety of tasks.
• Strong communication skills, both written and spoken.
• Good IT skills and experience with databases and common software.

Responsibilities

• Provide front-desk reception and telephone support for patients and staff.
• Support clinical teams by coordinating appointments and messages.
• Maintain accurate records and handle routine administrative duties.

Skills

Administrative experience

Customer service

Telephone handling

Education

QCF Level 2 apprenticeship or equivalent in healthcare

Job description

Kent Community Health NHS Foundation Trust is seeking a Receptionist/Telephonist to support frontline NHS teams with professional front-desk and telephony duties. This part-time role (22 hours per week) involves providing patient-facing reception, handling calls, and contributing to a team delivering high-quality care within the community setting.

Applicants must have strong customer service and IT skills; NHS experience is beneficial but not essential.