Receptionist - Facilities

Transformation Unit; Sheffield; Hybrid; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Career development opportunities

Flexible working

Annual leave and pension schemes

Health and wellbeing packages

Financial support systems

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is seeking a part-time receptionist (Band 2) to join our busy patient-facing team. You will handle front desk enquiries, guide patients and visitors, and access essential NHS IT systems to locate information.

The role supports a responsive service across main reception points, with opportunities for development, flexible hours, and an emphasis on patient confidentiality and professional conduct.

Qualifications

• GCSE standard education; 2 GCSEs including English at grade C/4 or above.
• Experience in clerical/receptionist roles, preferably in healthcare.
• Ability to work in busy customer service environment and handle enquiries.

Responsibilities

• Answer face-to-face and telephone enquiries from patients, visitors and staff.
• Provide directions and onward guidance on Trust premises.
• Access NHS IT systems to locate patient records.
• Arrange patient assistance via Portering services.
• Liaise with Trust colleagues and accommodation services for daily tasks.
• Prioritise workload and respond to emails and calls promptly.
• Support service improvement initiatives with service leads.

Skills

Teamwork

Administrative skills

Organisational skills

Interpersonal skills

Confidentiality

Microsoft Office

Education

GCSE English

GCSEs including English

Tools

Microsoft Office

Job description

Main area Receptionist, Customer Service Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 15 hours per week (Various vacancy hours available: Vacancy 1 - Monday & Tuesday 15hrs (8am-4pm), Vacancy 2 - Wednesday & Thursday 15hrs (8am-4pm), Vacancy 3 - Thursday & Friday 15hrs (8am-4pm) ** PLEASE INDICATE YOUR PREFERRED OPTION YOU ARE APPLYING FOR ON YOUR APPLICATION**) Job ref 190-2055-DIR-SP-A

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Northern General Hospital/Royal Hallamshire Hospital Town Sheffield Salary £25,272 pa/ pro rata for part time staff Salary period Yearly Closing 19/11/2026 23:59

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems.

• career development opportunities
• flexible working
• good annual leave and pension schemes
• health and wellbeing packages
• financial support systems

Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

• saving options via our salary sacrifice schemes
• discount opportunities with retailers and service providers

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Job overview

Sheffield Teaching Hospitals Facilities directorate are looking to appoint part-time and full-time receptionists to join our friendly team.

This position would suit a hardworking, enthusiastic and caring person who likes to work in a busy customer service facing role.

This is an exciting time to join our service, as our main reception desks play a pivotal role in providing a responsive and comprehensive service to both our patients and visitors to the Trust. The service is the first point of contact for dealing with the majority of enquires both face to face and over the phone, so experience of dealing with the general public would be an advantage.

Main duties of the job

The main duties of the post are to respond to face to face or telephone enquiries from patients, visitors and staff.

Provide directions and further onwards guidance to patient and visitors on the journey whilst on Trust premises.

Accessing NHS IT systems, to find patient records

Arranging patient assistance via our Portering services

Liaising with Trust colleagues

Supporting our accommodation services with key collections on a daily basis.

Organise and prioritise individual workload on a daily basis to ensure all deadlines are met and all enquiries (including telephone and email) are acted upon appropriately.

Provide support for the development and delivery of service improvement working closely with service leads

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Qualifications

• Educated to GCSE standard (or equivalent); 2 GCSE (or equivalent) to include English at grade C/4 or above

Experience

• Relevant clerical/receptionist experience in an office environment or healthcare setting
• Experience of data inputting
• Previous experience working with the public
• Previous experience in a front of house service environment Experience of NHS IT systems

Skills

• Ability to work well as part of a team or individually with limited supervision
• Excellent administrative and organisational skills enabling effective management and prioritisation of workloads within an ever-changing environment
• Excellent interpersonal and communication skills
• Understanding of issues surrounding patient confidentiality
• Ability to use Microsoft Office software.

Please note that in order to comply with the UK Government’s rules on Skilled Worker sponsorship, any applicants who do not meet the eligibility requirements or concessions on salary thresholds under the Skilled Worker visa will not be eligible to receive sponsorship from the Trust. Please keep this in mind when submitting your application. Further details on these concessions, and who qualifies for them, can be found here .

Candidates are advised to read the attached guidance on using AI technology. W hen you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.

When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.

You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.

If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.