Patient-Focused Hospital Receptionist

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 20,000 - 23,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a proactive Band 2 Receptionist to join our front desk team. You will provide a courteous, efficient reception service, greet staff and visitors, and manage enquiries across the department.

You will also handle calls, emails, post, and basic administrative tasks while maintaining strict confidentiality in a busy NHS setting. Key duties include booking patient appointments, posting and distributing correspondence, and rotating three

Qualifications

• Good general education including GCSE English and Maths at A–C.
• Experience in dealing with the public and customer service.
• Experience using Microsoft Office and IT systems.

Responsibilities

• Welcome staff and visitors in a friendly, professional manner.
• Answer telephone, handle enquiries, and record messages accurately.
• Process emails, faxes, photocopying and distribution as instructed by Line Manager.
• Manage daily post and deliveries and maintain confidentiality.
• Book patients in and out using Oceano and arrange scan/consultant appointments.
• Rotate reception desks between MUAU, DAU and main reception in POW.

Skills

Customer service experience

Communication skills

Organization

Multitasking

Confidentiality

Problem solving

Teamwork

Equality and diversity understanding

Education

GCSE English and Maths A-C

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Outlook

Job description

University Hospitals Birmingham NHS Foundation Trust is seeking a proactive Band 2 Receptionist to join our front desk team. You will provide a courteous, efficient reception service, greet staff and visitors, and manage enquiries across the department.

You will also handle calls, emails, post, and basic administrative tasks while maintaining strict confidentiality in a busy NHS setting. Key duties include booking patient appointments, posting and distributing correspondence, and rotating three